ACCOUNT EXECUTIVE
Resume:
HANA MENGSTEAB
**** ****** *** #****, *** Jose, California 95136
*******@*****.***
ACCOUNT EXECUTIVE
SUMMARY OF QUALIFICATIONS
Highly accomplished and award-winning account executive with more than eight years of experience of consistent achievement of service and sales objectives in highly competitive environments. Background includes managing and growing existing accounts that involve utilizing consultative selling techniques to customize services in complex, multiple-level decision-making environments. Empowered with strong negotiation, follow-through, and closing skills, complemented with keen ability to develop lasting relationships with new and existing customers through careful listening skills, attention to detail, and service delivery beyond expectation. Creative and resourceful in developing and implementing aggressive marketing initiatives to establish and promote favorable product image. Proficient in Salesforce.com combined with in-depth knowledge of CRM technologies and business-to-business sales. Well-versed in English, Amharic, and Tigrinya.
AREAS OF EXPERTISE
Strategic and Tactical Planning
New Business Development
Continuous Process Improvement
Customer Retention
First-Rate Customer Service
Client Needs Assessment / Education
Complex Negotiation and Closing Deals
Problem Identification and Resolution
PROFESSIONAL EXPERIENCE
Learn.com, Redwood City, CA
MAJOR ACCOUNT EXECUTIVE 2009-2010
Oversee all phases of sales cycle while organizing suitable LDC resources.
Introduce, cooperate and document the needs and requirements of prospects
Participate in sales meetings, product seminars and trade shows to be more knowledgeable with all Learn.com Partner relationships and to communicate to Learn.com sales.
Collaborate and establish positive relationships with other employees in Marketing, Product Support, Global Services, Finance, Engineering and other departments as needed.
Increase market awareness for LDC maintain relationships with prospects in a defined territory
Establish and coordinate a clear understanding of Learn.com's value position and difference in a competitive marketplace.
Improve knowledge level of LDC products/services and instruct prospects to ensure public awareness with new products/releases.
Stay abreast with the current industry trends and competitors.
123signup Association Management Solutions, Inc., San Jose, CA
ACCOUNT EXECUTIVE 2003-2009
Demonstrated strong command in handling all client communications, conflict resolution, and compliance on client deliverables and revenue
Leveraged keen attention to detail in evaluating all key deliverables (i.e. strategic brief, function spec, and tech spec) to ensure compliance with the standards and client expectations were met.
Administered contract and contract renewals for existing clients.
Worked hand-in-hand with the project team to stay abreast with current project status as well as capture and resolve potential issues and/or opportunities.
Aggressively identified new opportunities to fuel account and business growth
Established and maintained an open-line of communication with the client and internal teams to ensure all expectations were achieved.
Maintained sound knowledge of company capabilities and service to effectively provide legendary service to client.
Grew business relationships with clients through hands-on account management and regular interaction with them
Developed long-term relationships with multiple client contacts to secure successful campaign launch, optimization, and renewal
Notable Contributions:
Generated a significant sales improvement by more than 20% and exceeded quota by a minimum of 20%
Recognized as the top sales executive for demonstrating exceptional performance and commitment to the company
Initiated marketing strategy with focus on product improvement and revenue growth, which resulted in a 15% increase in leads and opportunities
123signup Association Management Solutions, Inc., San Jose, CA
CUSTOMER RELATION ENGINEER AND SPECIALIST 2000-2003
Rendered technical support and utilized advanced technology including webinar (Gotomeetings.com) in facilitating product training to more than 600 organizations
Provided assistance to customers on system issues, functionality, and product usage
Gathered data, documented findings, and analyzed system performance using CRM, Oracle, and SQL
Identified issues and formulated solutions in conjunction with management and engineering team
Prepared documentation on reported bugs and end-user feature improvements
Identified accounting errors and discrepancies which prevent unnecessary costs for the company; assisted in audit management and financial reporting
Analyzed customer accounts for outstanding dues; validated data using multiple reports and compared reports with CFO to determine errors and inconsistencies
Notable Contributions:
Played a pivotal role in attaining 100% customer service coverage regardless of 60% staff reduction
Served as key contributor in closing complex sales deal; initiated and implemented strategies for improving product performance, customer relations, and profitability
Consistently recognized as key player and top performer for applying strong strategic thinking and problem solving skills
Audiohighway.com, Cupertino, CA
SALES AND MARKETING SPECIALIST 1999-2000
Developed and implemented strategic marketing plans and successfully negotiated contracts for advertising space
Coordinated various promotional programs including tradeshows and direct mail marketing
Provided exceptional performance in generating leads and researching prospects
Effectively delivered high-impact presentations for clients and executive management
Promoted to supervise full spectrum of key projects
EARLIER EXPERIENCE
Fry’s Electronics, San Jose, CA
PURCHASING SPECIALIST (CORPORATE OFFICE) 1997-1999
CUSTOMER RELATIONS SUPERVISOR 1996-1997
EDUCATION
BACHELOR OF SCIENCE | California Polytechnic State University, San Luis Obispo, CA
ASSOCIATE OF SCIENCE | West Valley College, Saratoga, CA
PROFESSIONAL TRAINING
SQL and Oracle (Relational Database Management System) training courses
TECHNICAL PROFICIENCY
Salesforce.com, Microsoft Office (Word, PowerPoint, and Excel)
Adobe Acrobat, InDesign, Photoshop, Oracle, and SQL
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