Customer Service Analyst

Location:

Posted:

August 02, 2011

Email: *************@*****.***

Rasheedah S. Page

Objective To secure a position that will allow me to utilize skills obtained through educational endeavors and overall business experience.

Experience 8/2010-present Mergis Group/TD Auto Finance Farmington Hills, MI

Credit Investigator/Analyst

Perform in-depth analysis, investigation and decision on retail and lease credit

Ensure compliance to all corporate standards outlined in policy manual

Ensure compliance to all federal regulation concerning credit by our client

Discern fraudulent documents provided by customer to obtain credit

Deal closely with appropriate entities to alleviate future instances of fraud.

2006-2009 Credit Acceptance Southfield, MI

Investigator/Legal Skip Tracer

Perform duty of locating people who have defaulted on auto loan.

Reviewed and analyzed documents submitted by customers to ensure integrity of loan extensions.

Investigated and dismissed fraudulent loan documents in order to ensure integrity of auto loans.

Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions.

Responsible for processing sub-prime loans from application to closing.

1998-2005 Cigna/ESIS Southfield, MI

Disability Analyst

Adjudicated disability benefits for third party employees.

Provided exceptional customer service and ranked in the 95th percentile in performance metric.

Served as a team leader and implemented tools to enhance team performance.

Education 1998-2000 Oakland Community College Southfield, MI

• Earned Associates Degree in Liberal Arts

2002-2010 University of Detroit-Mercy Detroit, MI

• Earned BS with a concentration in Criminal Justice

Interests Gardening, working out, writing short stories and roller skating.

Tips References available upon request