DIrector IT/CIO

JAMES C. VOORHEES ***** Toluca Drive

925-***-**** San Ramon, Calif. 94583

*****@*******.***

PROFILE

Proven Senior Information Technology Professional with 19 years of proven business and IT experience as Director, Senior Director and CIO, building strong, collaborative, results driven teams, expanding IT infrastructures to exceed corporate goals and expectations. Proven leadership and mentoring skills utilized in developing and implementing leading LAN/WAN technology strategies and solutions globally that are linked to business goals. Customer Service focus while developing corporate IT strategic visions and moving those visions to functional results.

CORE COMPETENCIES

Strategic Planning - Process Improvement - Systems Integration/Development - Vendor Management - Team Building - Disaster Recovery - Contract Negotiations - Customer Service - IT Development, Business Acumen

PROFESSIONAL EXPERIENCE /ACHIEVEMENTS

Symbiotic Systems - San Ramon, California

CIO, Senior IT Infrastructure/Risk/Business Director - Owner 2-02 to 3-04 and 11/06 to present.

• NanoTex: needs analysis, requirements collection, software selection, implementation, collaboration, integration infrastructure upgrade Salesforce (CRM), technical QA, operations and marketing, LAN/WAN for international textile company.

• Radiant Color: Provided Corporate network support and IT security recommendations

• Bravado International/Sanctuary(Apparel Company). Recommended systems hardware, software and applications to enhance IT capabilities. Managed office relocation. Conducted Risk and Technical Assessment

• Bravado International/Sanctuary(Apparel Company) Designed, proposed and implemented LAN/WAN projects to link multiple domestic and worldwide sites to primary corporate IT infrastructures. Performed project management for large scale, mission critical corporate IT outsource project.

• Guerilla Grafix Inc.: Worked CEO to rebuild IT infrastructure and staff for manufacturing firm to create an effective, efficient, high caliber, cost effective and professional systems environments. Developed and implemented corporate IT disaster recovery programs and conducted IT risk analysis and IT Audits, and developed high end internet and intranet plans to foster the sharing of data in a secure environment. Designed, implemented corporate IT infrastructures, linking IT capabilities to business goals. Redesign corporate IT business process and work flow.

Developed data integration utility for LAN/WAN use.

• Grandad’s Organics: Conducted a business, technical, operations, business process assessment, IT design, and strategic plan of company to improve business and IT operations, Provided a written analysis with recommendations to the company CEO

Stanford University - Palo Alto, CA (5000 employees)

Director Information System 2/06 – 10/06

Responsible for IT function and staff supervision within a University R&DE division to provide:

• Senior Member of IT Steering Committee and Executive Team

• Recommend buy vs build philosophy

• Provided Senior Manager leadership and direction to IT, applications development (buy vs build), help desk, project management, ERP implementation, capacity planning

• Implement IT Policies and IT procedures, Disaster Recovery and Business Resumption model

• Built and managed IT budget

• Managed the PCI, FERPA software and security compliance issues

• Increase rate of deliverables for staff of 15 (App Dev, QA, Help Desk, PM, Web Dev)

• Manage process of multiple new web sites development

• Direct the enhancement of an overall division e-commerce site.

• Managed PCI compliance for division credit card transactions and vendors

• Directed major enterprise and Data systems (RDBMS) development, implementation and integration of diverse systems into primary central systems

• Lead Project Managers and Project Management for new major IT projects and initiatives

• Recommended IT initiatives that would increase productivity, save costs, reduce redundancy and enhance functionality such as enterprise Wireless, segment Data mart and reporting scheme, contract negotiations.

• Environment of Unix, Linux, Windows, VMware, SAN, Cisco, Dell, HP.

Mosaica Education Inc. - San Rafael, CA (Company moved to NY) (1200 employees)

Chief Information Officer - 4/04 to 1/06

Educational Management and Services and Technology

Sr. IT Officer on Executive Management Council responsible for all IT functions, Building professional IT staff, strategic direction and plan domestically and Internationally (Middle East, China) for an Education Management Company for 50 schools. Merged business goals with IT possibilities to maximize results while reducing costs. Building lines of communication. IT corporate staff supervision

• Researched, analyzed and directed implementation of enterprise online procurement application, providing security, standards, cost controls and centralized web based application.

• Managed and reported on results from various Educational Software programs (Pearson, APlus, New Century) and Powerschool SIS system.

• Management of LAN/WAN selection, implementation and configuration for 50+ locations, including Exchange, Cisco, Desktop OS, security, online procurement, and disaster recovery

• Analyzed, designed and adjusted corporate IT operational and business process with IT

• Managed the selection and implementation of corporate web based help desk (TrackIT!)

• Directed the implementation of Internal and external controls utilizing the Sarbanes-Oxley (SOX) format for financial compliance, IT security, change management, documentation and controls.

• Improved IT performance 20% at multiple (50) locations (schools) in US by enhancing IT/business processes at those sites.

• Formulated Corporate IT short and long term strategic technology plans. Conducted Risk, Technology Assessments, requirements collection and capacity planning at multiple facilities and developed Disaster Recovery and Business Resumption plans.

• Conducted analysis of outsource vs. in house IT support, development and management

• Designed and managed conversion to new Global Frame Relay network ($93,000 annual savings). Developed international MPLS implementation.

• Recommended corporate IT security, disaster recovery and business resumption vision which did not previously exist.

• Negotiated and managed outsourced Web development and maintenance, co-located data center.

• Developed process of data mining (from 45 sites), establishing global reporting and data analysis capability on corporate results for state, federal and local agencies.

• Negotiated with 3rd party vendors to establish direct relationships and SLA’s to reduce costs ($35,000 per location hard IT savings) and build mutually beneficial business partnerships.

• Managed Data reporting utilizing SQL and Crystal Reports

• Re-negotiated and managed vendor contracts to improve cost structure for the company. Overall cost savings approximately $100,000 annually.

• Assess, analyze ROI, design and ascertain business benefits of adopting various technology options. (VOIP $14,000 monthly savings, unified data and communications platform, enterprise document management - providing 18% staff performance benefit, teleconferencing - 33% savings over historical monthly bills, Video Conference 49% reduction in travel and training expense - $74,000 potential savings)

Winterland Productions - San Leandro, California (Company closed its doors) (1100 employees)

Sr. Director of Information Technology - February 2000 - March 2002

- Apparel/Manufacturing/Merchandizing

Responsible for worldwide (UK) IT functions. Rebuilding IT group and supervision, Global corporate IT strategic planning and vision. Directed corporate IT capabilities from strategic plan to functional reality.

• Member of Senior Management Team on Corporate Executive Management Council

• Developed and Directed new corporate IT strategic plans and direction

• Management of LAN/WAN selection, implementation and configuration for 50+ locations

• Directed corporate process for the IT acquisition/merger and integration of market competitor and systems.

• Responsible for Capital IT procurement, project management, staffing, budgeting and IT assessment, Disaster Recovery and Business Continuity plan and development

• Built and directed technical and non-technical staff and managers for IT organization.

• Designed, Directed staff and implemented new LAN/WAN, IT, EDI and telecom infrastructure. Improved system uptime to over 99.95% from 80%

• Created outsourcing strategy and technical plan and directed that process

• Development and implemented corporate Domestic and International wide IT policies and procedures, business processes and user requirements collection and analysis.

• Directed the completion of new corporate/worldwide ERP implementation running on AS400 and DB2, utilizing Crystal Reports and SQL for SKU and BOM tracking

• Managed and maintained corporate telecom systems, contracts and maintenance.

• Designed, directed the development and implementation of corporate B2B internet (e-commerce, customer relations) process utilizing WebSphere, providing 25% (productivity and sales gains ($20,000 mo),sales advantage, enhance customer service and 25% reduced staff overhead $12,000 monthly.

• Redesigned diverse environment of Novell servers, Windows (all versions), MAC and AS400

• Directed the software selection and implement of Apple based software within LAN.

• Directed the Implementation MAC based Apparel Works software and data repository in production environment

• Reduced systems maintenance cost 20% monthly ($6,000 monthly, phone expense 30% monthly through service change ($45,000 annually, contract renegotiations and VPN implementation.

• Developed systems internal/external security requirements and capacity planning for all systems

• Project Management for multiple simultaneous initiatives.

• Developed and managed corporate IT budget of $5M+

ICTV Inc. - Los Gatos, California (Company high tech downsized) ( 50 employees)

Director of Information Technology - 1/1998 - 2/2000

High Tech Broadband, Manufacturing, Integration, Software, Startup

Leader of overall corporate IT environment in a High Tech software/hardware development startup.

Provided technical guidance for the enrichment of the IT infrastructure and staff in a technology based high tech startup. Increased corporate IT efficiencies, effectiveness and standards.

• Implemented centralized Customer Contact customer usage database for Corporate wide access

• Managed IT function and diverse environment of UNIX server, NT Servers, Novell Server

• Developed plan and implemented new IT infrastructure and LAN/WAN environment

• Data analysis conducted utilizing SQL, Crystal Reports, FoxPro and Access

• Managed corporate telecommunications infrastructure.

• Directed the completion of the ERP corporate system and procedure enhancements. Reduced billing and inventory issues by 32% with SKU tracking.

• Managed a comprehensive systems needs analysis, vendor negotiation and selection of new business system (JD Edwards).

• Directed/negotiated the implemented new VPN dial-in function

• Led all IT project management, procurement, training and systems documentation

• Designed new royalties/billing/content reporting management system for the company to receive revenue and pay royalties.

• Developed IT strategic plan for corporation and rebuilt infrastructure to tie plan and goal needs.

Andre Boudin Bakeries Inc. - San Francisco, California (company sold to private concern)

Director of MIS - 1/1996 – 1/1998

Foods/Production/Distribution and Restaurants (1500 employees)

Top IT Corporate Officer providing IT vision, staff supervision and stability to a diverse café/ foods production company. Increased systems stability and reliability by redefining and rebuilding the IT environment in an organization with multiple locations in multiple states.

• Developed Corporate IT Strategy and Directed IT group in the implementation of IT plan.

• Management of LAN/WAN selection, implementation and configuration for 50+ locations

• Managed all technical requirements and issues and multiple distribution centers in multiple states.

• Manage IT and 3rd party contractors and vendors for an Oracle based ERP system on Unix

• Directed POS and remote data connectivity from 42 stores in two states to geographic corporate center

• Responsible for all telecom, high speed data com and remote connectivity for effective data analysis.

• Managed corporate IT hardware, software procurement with contract maintenance, training

• Managed the installation of new corporate Email and Xcellenet Polling packages.

• Directed, Implemented Integrated (accounting, manufacturing, SKU,distribution, inventory Real Time ERP/MRP/Accounting system (Expandable) in San Francisco and Chicago.

• Designed, Planned and Implemented new integrated system with Novell servers in two states

Monterey Pasta Company - Danville, California (Company downsized moved out of area)

Director of MIS - 8/1994 – 1/1996 (1200 employees)

Food Production/Distribution/Retail/Restaurants

Provided a growing FDA regulated company focus and control within the corporate IT arena. Built a solid LAN/WAN integrated facility, IT Budget, brought automation to organization. Designed long term IT strategic plan, direction and vision for the corporation. IT corporate staff management

• Directed POS installation, support, contracts and integration within 42 locations in 5 states with associated Xcellenet POS polling system.

• Management of LAN/WAN selection, implementation and configuration for 50+ locations

• Created and managed corporate IT strategic vision. Disaster Recovery and Business Resumption plans

• Directed IT process in remote distribution facility and 42 remote retail sites.

• Redesigned, implemented and configured network infrastructure for high level security

• Negotiated IT and telecom contracts, saving company 20% annually

• Designed and developed an inventory control system.

• Managed the Implementation of ERP (Expandable) and LAN/WAN link providing automation saving $250K monthly

• Design, development and maintenance of the Restaurant Management Software Application

• Designed, developed, implemented a Shipments system to track plant shipments

• Managed technical staff on the building and opening of new retail facilities

• Responsible for systems analysis, recommendations and ROI on new technical opportunities

EDUCATION

Master of Arts – CSPP, Berkeley, CA

Bachelor of Arts – San Diego State, San Diego, CA

C.N.E. ,E.C.N.E., M.C.N.E. - Certified Novell Educators

EXIN – ITIL Foundations Certified #74377

Cisco trained in Internetworking with Cisco

CISSP certification training completed

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