Customer Service Administrative Assistant

KIM ALFORD

*** ******* ****** ****: 732-***-****

Carteret, NJ 07008 Cell: 917-***-****

SUMMARY

Detail oriented and highly organized professional with seven years in the commercial insurance industry. A self-starter with the ability to work independently as well as in a team environment. Demonstrated professionalism in an office environment with the ability to multi-task and assist others. Knowledge of computer applications.

PROFESSIONAL EXPERIENCE

IFA INSURANCE,CLARK, NJ 10/2010-PRESENT

RECEPTIONIST

• Meet and Greet visitors daily

• Handled multiple phone lines to ensure proper routing of client calls

• Organized large number of renewal questionaires to ensure valid insurance coverage

• Updated policy holders account to ensure current policy information is current

ALLIED BARTON, Lyndhurst, NJ 09/2008-10/2010

Receptionist

• Meet and Greet visitors daily

• Produced Excel worksheets of visitors log daily

• Assist in relief in other departments as needed

• Handled multiple phone lines to ensure proper routing of client calls

STAFFING NOW, INC., Edison, NJ 2007-7/2008

White Rose Dairy-Long Term Assignment, Carteret, NJ

Administrative Assistant

• Data Entry of grocery items into databases daily

• Produced and Edit various spreadsheets to various Departments

• Assisted buyers in the input of data into Excel & other databases

• Handled multiple phone lines to ensure proper routing of client calls

AON RISK SERVICES, New York, NY 1999 – 05/2006

Client Specialist

Managed high volume of Certificates of Insurance request on a daily basis.

• Organized large number of renewal certificates to ensure valid insurance coverage to clients.

• Entry of automobiles exposure into databases, to ensure proper coverages to clients.

• Correspond with clients to ensure proper customer service.

• Handled certificates of insurance request to clients on a daily basis.

• Transferred automobiles from database to clients.

• Updated client files to reflect current policy terms and distributed insurance certificates via mail and email.

EDUCATION

BA, Virginia State University, Petersburg, VA, Sociology, 1989 – 1996

COMPUTER SKILLS

Windows XP & 2K, Microsoft Office Suite 2003 Professional, MS-DOS 6.22, WordPerfect 6.0, Lotus Notes

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