Customer Service Medical Assistant
Resume:
Beth Henninger
Meriden, CT ****0
********@***.***
OBJECTIVE
Seeking a job opportunity where I can utilize my administrative and clinical skills, while gaining further experience in both.
SUMMARY OF QUALIFICATIONS
• Well-structured and organized with the ability to multitask
• Committed to doing a job well by improving and learning new skills
• Ability to set clear goals and meet objectives
• Strong team player with the ability to embrace and support new ideas
EDUCATION
Lincoln Technical Institute, New Britain CT
Medical Assistant Program Diploma- May 2011
Studies included Anatomy & Physiology, Medical Terminology, Medical Laboratory Skills, Pharmacology, Insurance Coding & Billing, Law & Ethics, Business English, Typing and Transcription.
South Central Community College, New Haven CT
Early Childhood Education, Associates Degree- May, 1980
Studies included child growth and development, child psychology, and sociology.
CERTIFICATIONS
Certified Medical Assistant (AAMA)
CPR
EXTERNSHIP
VA Connecticut Healthcare System, Newington, CT
Rotated through several departments (cardiology, dermatology, urology, rheumatology, podiatry, and urgent care) and utilized my administrative and clinical skills. Called patients to remind them of their appointments, and cancelled appointments. Checked patients in by taking their vital signs and placing them in doctor’s office. Drawing blood, taking ECGs, and preparing patient’s bed for next exam.
VOLUNTEERING
Bradley Home and Pavilion, June 2011 to present, Meriden, CT
Companionship to the residents who live there. Assisting nurses when needed.
EMPLOYMENT
TD Bank, September 1999-July 2009. Springfield, MA
Effectively researched and resolved customer inquiries concerning accounts. Resolved data discrepancies using software applications plus analytical skills. Continued to provide excellent customer service through several corporate mergers. Quickly learned and implemented new procedures and processes. Preformed many banking tasks unrelated to my official position when it was required to support the workload of the department.
People’s Bank, December 1980-September 1999, Bridgeport, CT
Advanced to head teller after starting banking career as a teller. Rotated through several departments learning all phases of banking operations. Promoted to Operations Coordinator in the Call Center, responsible for processing checking accounts applications. Transferred to Credit Card Department as a charge back representative, resolving customer dispute credit card charges.
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