Kieu Pham
***********@*****.***
Skills
• Excellent keyboarding skills; type 50-55 wpm
• Highly competent in windows operating systems including Microsoft Word, Outlook 2010, Lotus Notes, Excel, Access, and Adobe Acrobat Pro
• Fluent in Vietnamese
Professional Experience
Manpower, Grand Rapids, MI September 2011 – Present
Amyway
Senior Secretary; HR Disability Services
• Processing and submitting forms to outside vendors for employee leave of absence; Long/Short Term Disability (LTD/STD), Family and Medical Leave Act (FMLA), Workers’ Compensation (WC).
• Prepare and distribute communication of leave of absences to management, vendors, and employee.
• Generate leave of absences reports from Automatic Data Processing (ADP).
• Updating and maintaining information into Excel spreadsheets.
• Extracting and interpret medical dictation, documentation and scanning medical notes into Electronic Medical Records System; Medgate.
• Maintain and prepare Medicare Set-a-Side (MSA) notification for appropriate handling.
• Perform a check and balance for adherence to federal regulations for FMLA and time card coding.
• Sorting and distributing incoming communication data including – faxes, letters, etc.
• Performing various secretarial/clerical duties such as: documenting, photocopying, faxing, mailing, interoffice memos and filing.
• Record meeting minutes.
Administrative Assistant; Marketing
• Assisting senior secretary with travel itinerary, calendars updates, interoffice memos, etc. for marketing department.
• Processing packages for company’s affiliates.
State Farm Insurance Co., Portage, MI May 2002 – September 2011
Claims Service Assistant/Office Secretary
• Answering phones and taking messages for appropriate staff personnel
• Maintaining incoming and outgoing correspondence
• Extensive experience assisting Catastrophe Call Center for incoming claims from agents/policy holders
• Member of a pilot team to test and implement new operating systems. (i.e., ECS (Electronic Claims System), Email Capture)
• Reviewing and recording claims submitted by policy holders and agents into operating systems. (2,600 monthly/31,000 annual)
• Recording all claims submitted by clients and policy holders into operating system
• Insuring information from vendor is accurate and within companies guidelines
• Managing relationships with vendors
• Performing carious secretarial/clerical duties such as: documenting, photocopying, faxing, mailing, interoffice memos and filing
• Accustomed to high volume calls and transferring calls to appropriate staff members
• Sorting and distributing incoming communication date including – faxes, letters, etc.
• Paying invoices from external vendors
• Interacting on a daily basis with staff, executives, clients and vendors
• Establishing and implementing office policies and procedures for office members
TruGreen, Portage, MI February 1998 – April 2002
Administrative Assistant
• Maintaining sales and invoices for 25 technicians/sales personnel
• Recording and processing payments from customers
• Answering incoming calls from vendors, technicians and customers
• Performing carious secretarial/clerical duties such as: documenting, photocopying, faxing, mailings, interoffice memos and filing
Education and Qualifications
• 12 years in general office procedures including: work-flow administration, customer service and project management
• Baker College for Associates in Administrative Assistant January 2012-present