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Administrative Assistant Customer Service

Location:
North Muskegon, MI, 49445
Salary:
$12-$14 per hour
Posted:
July 26, 2012

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Resume:

Kieu Pham

269-***-****

***********@*****.***

Skills

• Excellent keyboarding skills; type 50-55 wpm

• Highly competent in windows operating systems including Microsoft Word, Outlook 2010, Lotus Notes, Excel, Access, and Adobe Acrobat Pro

• Fluent in Vietnamese

Professional Experience

Manpower, Grand Rapids, MI September 2011 – Present

Amyway

Senior Secretary; HR Disability Services

• Processing and submitting forms to outside vendors for employee leave of absence; Long/Short Term Disability (LTD/STD), Family and Medical Leave Act (FMLA), Workers’ Compensation (WC).

• Prepare and distribute communication of leave of absences to management, vendors, and employee.

• Generate leave of absences reports from Automatic Data Processing (ADP).

• Updating and maintaining information into Excel spreadsheets.

• Extracting and interpret medical dictation, documentation and scanning medical notes into Electronic Medical Records System; Medgate.

• Maintain and prepare Medicare Set-a-Side (MSA) notification for appropriate handling.

• Perform a check and balance for adherence to federal regulations for FMLA and time card coding.

• Sorting and distributing incoming communication data including – faxes, letters, etc.

• Performing various secretarial/clerical duties such as: documenting, photocopying, faxing, mailing, interoffice memos and filing.

• Record meeting minutes.

Administrative Assistant; Marketing

• Assisting senior secretary with travel itinerary, calendars updates, interoffice memos, etc. for marketing department.

• Processing packages for company’s affiliates.

State Farm Insurance Co., Portage, MI May 2002 – September 2011

Claims Service Assistant/Office Secretary

• Answering phones and taking messages for appropriate staff personnel

• Maintaining incoming and outgoing correspondence

• Extensive experience assisting Catastrophe Call Center for incoming claims from agents/policy holders

• Member of a pilot team to test and implement new operating systems. (i.e., ECS (Electronic Claims System), Email Capture)

• Reviewing and recording claims submitted by policy holders and agents into operating systems. (2,600 monthly/31,000 annual)

• Recording all claims submitted by clients and policy holders into operating system

• Insuring information from vendor is accurate and within companies guidelines

• Managing relationships with vendors

• Performing carious secretarial/clerical duties such as: documenting, photocopying, faxing, mailing, interoffice memos and filing

• Accustomed to high volume calls and transferring calls to appropriate staff members

• Sorting and distributing incoming communication date including – faxes, letters, etc.

• Paying invoices from external vendors

• Interacting on a daily basis with staff, executives, clients and vendors

• Establishing and implementing office policies and procedures for office members

TruGreen, Portage, MI February 1998 – April 2002

Administrative Assistant

• Maintaining sales and invoices for 25 technicians/sales personnel

• Recording and processing payments from customers

• Answering incoming calls from vendors, technicians and customers

• Performing carious secretarial/clerical duties such as: documenting, photocopying, faxing, mailings, interoffice memos and filing

Education and Qualifications

• 12 years in general office procedures including: work-flow administration, customer service and project management

• Baker College for Associates in Administrative Assistant January 2012-present



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