Customer Service Sales

Kerstin Guerrero

*******.********@*****.***

**** *. ******** **. *******, AZ 85045

Cell: 623-***-****

Professional Summary

Highly motivated customer service associate with extensive experience in sales and finance

Work Experience

Desert Platinum Properties, Scottsdale, AZ Apr. 2011 -

Realtor®

Audi North Scottsdale, Phoenix, AZ Sep. 2005 – Dec. 2010

Audi Brand Specialist

Audi Mueller & Flegel, Trier, Germany Mar. 2001 – Jul. 2005

Audi Brand Specialist

Communicate with customers to assess their needs for vehicles or real estate. Resolve issues and provide solutions for sales. Completed those sales and contracts, and followed up with sincere customer service. Responsible for Lease Retention.

Education

Kyllburg High School, Kyllburg, Germany 1991

Bitburg Handel School, Bitburg, Germany 1993

Social Studies and Domestic Studies, College Prep

University of Trier, Trier, Germany 1997

B.A. Business

Fundamentals of Communication, Strategic Sales, and Retail Marketing

Professional Affiliations

Certified Audi Brand Specialist

Real Estate License

Member of Scottsdale Area Association of Realtors®

State of Arizona / Department of Public Safety Level One Fingerprint clearance card

Areas of Expertise

Customer Service- communications, problem solving.

Sales – negotiating, needs assessment, closing, Real Estate Contract writing,

Short sales and fluent in English and German.

Keywords

Email marketing, Google AdWords, Realtor.com, account management,

BA Marketing, business Development, project management, product development,

MLS, Renolds and Renolds, Customer logs, Access Audi, Audi Financial, EVA, DAT,

Zip Forms etc.

Contact this candidate