Thomas Matthews, MBA - Technologist

Thomas J. Matthews, MBA

516-***-**** ∙ ********@*****.***

*** ***** ***** ****** • Valley Stream, New York 11580

Qualifications

Effective technologist with over thirteen years experience focusing on technical support management in both small and large Enterprise environments. Nine years hands on experience managing staff and outsourced resources at various levels and functions throughout the Enterprise, including Support Technicians, NOC Operators, Database Administrators, System Engineers, and Network Engineers. Well versed in Agile and Waterfall project management methodologies.

Core Competencies

Platforms – Windows, Linux, VMware, Cloud Computing

Database – MS SQL Server 2005/08, Oracle, MySQL

Messaging – Exchange 2007/03, Google Enterprise Messaging, BlackBerry Enterprise Server

Networking – TCP, iSCSI, Wireless, IPSec, VPN, Cisco VoIP

Web Platforms – IIS, FTP, HTTPS, DotNet Framework, Apache

Enterprise Solutions – Active Directory, MS Dynamics, SalesForce.com, BMC CM (Marimba), Veritas NetBackup, Windows Server Update Service, McAfee EPO, BlackIce Firewall, BMC Remedy

Professional Experience

Onboard Informatics (Infrastructure Manager, Enterprise Operations) January 2008 – Present

Onboard Informatics provides comprehensive local, regional, and national real estate data solutions, powerful web tools, and web services to some of the most innovative companies in real estate, media, and technology industries.

Oversee and manage day-to-day operations for Onboard Informatics’ Information Technology department.

 Manager of Enterprise Operations support staff, outsourced development teams, and network operations center staff. Oversee day-to-day operations and manage project task list.

 Oversee and maintain budget of $2.4 million, including procurement, service, staff, operations, and support.

 Created policy, procedure, and implemented new software platform for executing, tracking, and reporting of Change Management.

 Authored Service Level Agreement (SLA) for client facing products, including web sites, databases, and hosted applications, representing over $4 million of business for Onboard Informatics.

 Created policy, procedure, and implementation of internal Help Desk. Developed workflow, escalation procedures, metrics, and Service Level Agreement (SLA) through Salesforce.com platform.

 Authored procurement model for all purchasing of hardware and software for the organization.

 Migrated messaging platform to SaaS messaging provider to improve productivity and lower overall operational costs associated with messaging by $20K per year.

 Extended Infrastructure into Cloud platform, leveraging Amazon S3 and EC2 platforms to provide on-demand, low cost solutions for emerging business needs.

 Managed migration of back-office network equipment from Sonicwall to Cisco routers.

The NPD Group, Inc. (Server Engineer, Enterprise Management) January 2004 – December 2007

The NPD Group is the leading global provider of consumer and retail market research data for a wide range of industries. NPD provides critical consumer behaviour and point-of-sale information and industry expertise across various industries.

Server Engineer for Windows/Unix back office comprised of over 260 servers in 19 countries.

 Managed day-to-day operations of data centers in NPD headquarters in Port Washington and co-located AT&T facilities in New York and New Jersey, including staff mentoring, asset tracking, monitoring power footprint, and ensuring that all equipment meets facility standards.

 Managed cost allocation model for departmental cross charges. Responsible for $14.7 million Enterprise budget; including staff, facilities, support, and procurement.

 Designed and executed project plan to develop and implement new IT infrastructure for desktop/laptop disaster recovery solution.

Other Responsibilities

 Evaluated the infrastructure, identified risks to the business and made recommendations to mitigate risk and ensure stability of the business.

 Managed vendors to ensure competitive pricing on hardware, software, and professional services rendered.

 Represented Enterprises Management in CIO’s daily change management meeting.

 Reviewed metrics regarding infrastructure reliability and daily usage.

The NPD Group, Inc. (Technical Support Specialist I, End User Support) October 1996 – 2004

Support Engineer responsible for managing Level I and Level II support technicians at Support Desk and all subsequent technologies related to Enterprise support and Change Management

 Developed project plan to deploy and install 2,000+ security patches across the Enterprise and to end users.

 Designed methodology and policy for the development, testing, and deployment of software packages via remote distribution.

 Planned and managed corporate initiative to upgrade all nodes (approx 1200 endpoints) to Microsoft Office 2003 via automated software package. This project spanned 19 countries and seven languages and was completed in less than eight weeks.

 Managed satellite office moves in Japan and Texas. Travelled to satellite offices throughout the United States, Europe, and Asia to perform infrastructure upgrades to existing hardware.

 Co-authored Change Management Policy for Enterprise and Application Development teams.

 Co-authored Service Level Agreement for Enterprise Support and Engineering teams.

Other Responsibilities

 Evaluated the desktop/laptop hardware and software inventories of business units and performed upgrades and purchases on a quarterly basis.

 Served as a liaison between Enterprise Support and software developers to ensure change management process adhered to service level agreements.

 Generated metrics regarding asset management and end user activity.

Rockville Center School District (Teacher, Continuing Education) March 2003 – May 2006

 Instructor, Computer Basics - this class is geared towards beginners with limited knowledge and skill of a personal computer. Topics covered include Windows operating system basics, software installation, Internet usage, and basic troubleshooting.

 Instructor, PowerPoint - this class is geared towards users with zero to limited knowledge of MS PowerPoint. Topics covered include creating a presentation, editing an existing presentation, and how to present to an audience.

Education

 2008 - University of Phoenix Online Study

Master of Business Administration – Technology Management; Graduated with GPA of 3.93

 1998 - St. John’s University Jamaica, NY

Bachelor’s Degree of Science in Marketing

 1994 - Chaminade, H.S. Mineola, NY

Academic Diploma

Professional Courses

 Business Writing  Effective Communication  Time Management  Phone Pro

 Project Management  Presentation Skills  ITIL Awareness  BMC Airport Simulation

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