Customer Service Manager
Resume:
Demetria Mitchell
Memphis, TN **111
***************@*****.***
OBJECTIVE A position utilizing a diversity of skills and abilities in area including supervision, management, and customer service.
SKILLS PROFILE
• Skilled customer service representative with the ability to establish rapport, inspire confidence, solve problems and maintain client relations
• Accomplished professional with proven analytical abilities; excellent oral and written communication skills
• Experienced in managing a variety of responsibilities in an efficient manner.
• Proficient at organizational and operational policies and procedures aimed at quality control and assurance, cost efficiency and overall quality of operations
• Offer proven professional customer service and management experience
EMPLOYMENT HISTORY
Customer Service Rep, TMX Finance. August 2011-Present
Memphis, TN
• Make daily bank deposits, accept customer payments, process vehicle liens and comply with all other applicable consumer and privacy laws
• Increase store profitability through customer relationship development, community involvement and marketing
• Determine loan values based off of a comprehensive vehicle appraisal
• Manage customer accounts and ensure that payments are made in a timely manner
Assistant Sales Manager, Rent a Center July 2010- August 2011
Memphis, TN
• Assist in managing daily operations of a retail store.
• Perform a variety of duties personally and/or supervises employees performing duties.
• Plan and prepare work schedules and assigns employees to specific duties. Prepare and direct workers preparing merchandise displays and advertising copy.
• Perform sales work, take inventories, reconcile cash with sales receipts, keep operating records, and prepare daily record of transactions.
• Report to Store Manager and supervise subordinate staff.
• Act as manager in manager's absence.
• Order merchandise and prepare requisitions to replenish merchandise on hand.
• Ensure compliance of employees with established security, sales, and record
• Keeping procedures and practices.
Customer Service Rep , Cigna Healthcare June 2007- May 2010
Memphis, TN
• Maintain current knowledge of company’s policies and procedures in order to provide health care providers with correct information regarding members eligibility, benefits and medical claim information for Cigna Healthcare
• Recognized for strong communication and interpersonal skills and consistency in a positive and professional manner
Store Manager, Mapco Express March 2004- April 2007
Memphis, TN
• Directed all phases of operations for this full service convenience store.
• Assumed complete responsibility for the operation while offering effective employee relations
• Monitored customer service program and level of customer satisfaction to ensure maximum effort for promoting customer well being and increased sales
• Provided leadership and insight to receiving, inventory, stocking, accounting, maintenance and administrative elements.
• Motivated associates to reach and exceed aggressive organizational goals
• Led by example
• Recruited, interview screened, hired and developed personnel
EDUCATION UNIVERSTIY OF PHOENIX, Memphis, TN
Attending
CONCORD CAREER COLLEGE, Memphis, TN
2000
RALEIGH EGYPT HIGH SCHOOL, Memphis, TN
Graduated 1999
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