Customer Service Years Experience

Sally Lace 281-***-****

P. O. Box ***** Sugar Land TX 77496 ************@*****.***

CAREER OBJECTIVE To obtain a Management position in a progressive company that will benefit from my professionalism, dedication, expertise and compassion.

SUMMARY OF QUALIFICATIONS • 18 Years customer service experience

• 18 Years experience in greeting customers, answering phones, including high volume switchboard

• 18 Years experience in directing customers, giving information, and directing calls

• 18 Years experience in performing clerical functions

• Proficient in Microsoft Office 2010, PeopleSoft, Access, Excel and PowerPoint

• 18 Years Experience in Management, Team Development and creating a fun environment.

• Typing Skills 60 WPM

EXPERIENCES Restaurant Manager/Trainer, KFC, Houston TX July 1977 to June 2005

• Took over day to day management including staffing, training, purchasing, cost control, facilities maintenance, marketing product, quality, customer service and cleanliness of restaurant. Top achiever in District.

Community Relations Secretary FBISD, Sugar Land TX

• Performed clerical and administrative support activities

• Worked independently dealing with complaints, dissemination of information and handling matters

• Answered 24 line multi-phone switchboard system

• Prepared Board Meeting notes, planned functions involving graduation, approval letters, calendar planning, awards, retirement events for teachers, district evaluations

Community Manager Senior Housing, Primrose Del Sol Houston, TX

Directed all aspects of property management, leasing and maintenance supervision

• Assisted in preparation and implementation of budgets and collections and posting of rents

• Performed accounts receivable, payable and expense control functions with Yardi system

Southwest Management, Senior Housing, Leasing Director Friendswood TX Achieved occupancy goal as set forth by company

• Planned, organized and implemented marketing events for community

• Assisted with moving transition of residents into community

EDUCATION Reinhardt College, Wuleska, Ga

HONORS AND ACTIVITIES

REFERENCES • Honored and Achieved, “The Champion of Compassion Award” and “Spirit of Excellence Award.”

Available upon request.

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