Accounting, Customer Service

Stacy Aitouakrim

**** ****** **** **., ******, Texas 77396

Contact: 832-***-****

Email: *****.*****@*****.***

OBJECTIVE

A highly skilled, qualified and accomplished candidate with extensive knowledge of financial accounting and auditing. Seeking an entry position as Accountant to upgrade my skills and knowledge in the finical sector.

EDUCATION

University of Houston – Downtown (UHD)

Bachelor of Business Administration, December 2011 Concentration: Accounting

Additional 30 Accounting hours; CPA Candidate 2013

CUSTOMER SERVICE SKILLS

• Comprehensive knowledge on accounting practices and procedures.

• Initiative with strong organization skills and ability to work in changing environments.

• Ability to work effectively, cooperatively and efficiently within a team environment.

• Ability to complete projects and assignments with minimal supervision.

• Goal oriented with ability to effectively manage multiple tasks and meet deadlines.

• Effective and professional interpersonal communication.

• Strong analytical skills.

COMPUTER SKILLS

Proficient in Excel, Microsoft Word, PowerPoint, and 10-key.

WORK EXPERIENCE

AT&T, Bellaire, TX

Customer Care Service Representative July 1997 - present

• Enforce FCC order and billing regulations for governmental entities, educational school districts and universities, and medical not-for-profit in 5 state region.

• Project coordination and implementation of telecommunications service order contracts within various levels of organization, external customers and vendors.

• Generate administration and invoice billing of new accounts in accordance with budget and agency guidelines or contract.

• Reconcile discrepancies involving invoice and billing.

• Excelled in individual and unit team selling incentives and chosen to participate in complex Plexar Specialty Support team.

• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

• Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism.

Galleria Courtyard by Marriott/Fairfield Inn- Bristol Management, Houston, TX

Operations Supervisor January 1995- July 1997

• Assist in hiring, training, and on-going supervision of the Front Desk staff.

• Provide guests with outstanding guest service, efficient and effective registration and billing services in a professional, friendly manner.

• Execution of front desk selling strategies through up selling, bucket checks, and income auditing.

• Review of staff shift work and cash handling for errors -- maintain accurate records.

WORK RELATED ACHEIVEMENTS

• 2011 recipient of Above & Beyond Director’s Choice Award.

• Received Long Distance Leadership Award for the most long distance plans sold in 2003.

• Earned the "Victory Circle of Achievement Award" for three quarters in 1998.

• Earned both the Fortune 500 and CSQ awards two quarters of 1999 and ended the year with the 2nd highest CSQ in the Houston market.

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