Manager Sales
Resume:
Albuquerque, NM ***** 505-***-****
**********@*******.***
Brianna N. Darnell
Experience Jinja Bar & Bistro
Assistant General Manager
February 2011 – Current
Responsibility:
Hired employees, oversaw training, and determined staffing patterns.
Created and managed schedules for 40 employees - including servers, bartenders, flights, and hostesses.
Handled focus on guest relations, hired the proper candidates for the position, coordinated proper rotation of responsibilities, paid invoices, updated files, and maintained proper records with cash handling.
Outcomes:
Exceeded previous year’s sales each month; highest performing Jinja restaurant in Albuquerque.
New local store marketing strategies produced persistent, upward sales trends.
Maintained high-quality guest service, while reducing labor costs and exceeded sales goals.
Higher expectations for service led to an increase in repeat business and newfound loyalty between guests and staff. .
Rocky Mountain Chocolate Factory
Store Manager
November 2010 – March 2011
Responsibility:
As Store Manager when the franchise opened on November 15th, worked with owner to recruit employees, manage the store’s budget, train, and inventory products.
Established financial and sales goals.
Outcomes:
Exceeded internal sales goals in November, December, and February; surpassed sales of all other Albuquerque franchises.
Upward sales trend week to week led to the owner being offered an option to take over a corporate store.
Applebee’s Grill and Bar
Associate Manager
June 2010 – October 2010
Responsibility:
Hired employees, implemented new training program and oversaw process, and determined staffing patterns.
Created and managed schedules for 80+ employees - including servers, bartenders, expos, cooks, hosts, and car sides.
Handled focus on guest relations, hired the proper candidates for the position, coordinated proper rotation of responsibilities, paid invoices, updated and revamped previous employee files, and maintained proper records with liquor orders and cash handling.
Outcomes:
Restaurant was ranked in the top ten out of 103 stores; consistently met labor targets and exceeded sales goals.
As people manager, was personally ranked second out of 103 stores, with rankings determined by labor and customer satisfaction surveys, sales, guest count, and manager systems effectiveness.
Applebee’s Grill and Bar
Assistant Manager
June 2009 – June 2010
Responsibility:
Served as bar/facility manager, and later as people manager. Tasks included: Liquor ordering, paying invoices, scheduling, focusing on bar patrons, and maintaining safe serving policies with alcohol.
Outcomes:
Maintained low liquor cost and successfully hit labor targets.
Received the “Everything is Possible” award from area director; first manager in this franchise to receive this award.
Applebee’s Grill and Bar
Restaurant Server, Bartender, and Neighborhood Expert
December 2006 – November 2007
May 2008 – August 2008
Responsibility:
Worked on the front lines of customer service as a server and bartender.
Operated cash register and business computer system, opened and closed the establishment, prepared some of the food items served, and trained incoming servers.
Outcomes:
Earned promotion to assistant manager, and later to associate manager.
Coffee Works
Restaurant Server, Cashier, and Shift Manager
2003 – 2006
Responsibility:
Interacted with the public regularly, which included building relationships with many loyal, repeat customers. Prepared food, stocked merchandise, and served patrons.
Managed eight employees, including coordinating shift schedules, operating a cash register and business computer system, conducting inventory, and opening/closing the establishment.
Outcomes:
Quickly promoted to shift manager; entrusted to handle the business operations of the store, in addition to day-to-day management.
NOTE: I am proficient in Microsoft Excel, PowerPoint, and Word, and I have had to learn and train others on multiple different computer systems in the restaurant industry.
Education University of Phoenix, Albuquerque NM
February 2011 – May 2012
Currently pursuing a Master’s Degree in Business Administration
Graduation set for May of 2012
Eastern New Mexico University, Portales NM
August 2010 – May 2010
Continuing education toward a Master’s Degree in Business Administration
Eastern New Mexico University, Portales NM
August 2005 – May 2009
Earned a Bachelor’s Degree in Business Administration, with an emphasis in Hospitality Management
Student/Athlete - played softball while attending school
Selected to Delta Mu Delta National Honor Society in Business Administration
Piedra Vista High School, Farmington NM
August 2001 – May 2005
Honor Society
All-American athlete in Softball and Basketball
References
Dustin Barnes
General Manager Applebee’s/Jinja Bar & Bistro
Phone: 505-***-****
Email: ******@*******.***
James Mitchell
Executive Vaccine Solutions Specialist, Novartis Vaccines & Diagnostics
Phone: 818-***-****
Email: **.********@********.***
Douglas McLaughlin
General Manager Jinja Bar & Bistro
Phone: 505-***-****
Email: ********@***********.***
Dave H. Kerns
Regional Trainer, Rocky Mountain Chocolate Factory
Phone:970-***-****
Email: *******@****.***
Contact this candidate