Software Engineering, Product Managment, Cloud and Hosted Services

Shannon Hogan Cell 303-***-****

e-mail: ***.***@*****.***

SUMMARY:

• Proven success in software/hardware product and service development, product management and operations.

• Wide-ranging experience in technologies, markets and complex environments

• Go-to executive for turning around existing groups as well as creating and growing teams.

• Successfully led previously struggling product and service teams to deliver #1 or #2 product in the marketplace and significantly grow revenues, margins, and market share.

• Experienced with go-to-market challenges of new and innovative products and services as well as management of mature product lines to reduce expense and maximize revenues.

• As COO of an early stage start-up, led all major aspects of service definition and creation, service delivery, marketing, operational systems and customer support.

• Led successful turnaround of European product acquisition.

• Flexibility and adaptability brought success managing diverse organizations globally. Lived and worked in France and worked closely with teams in a number of other countries. Worked closely with sales teams, customers, and partners worldwide.

Alaska Communications, growing from $0 Revenue 2010-Current

Director of Product Management, Hosted and Cloud Services

Hired to develop the Hosted and Cloud services business for this Alaskan based Communications Service Provider. Have launched initial set of Hosted products and planning the release of Software as a Service and Communications as a Service products soon.

• Working closely with internal organizations and external partners to bring solutions to market

• Training and developing sales team to sell these new products

• Responsible for product definition, business analysis, pricing, and collaborating with Marketing to develop materials to support sales

• Revenue ahead of forecast and growing

Road Nine, Inc., $3 M Revenue 2004-2009

Chief Operating Officer

Created and led marketing, engineering, and other operations for this startup company. Budget: $ 4M. Staff: 20.

• Built company’s engineering, construction and support talent base in US and Mexico from ground up to design, build, and operate fiber optic networks for resorts, residential home communities and multi-dwelling unit campuses.

• Created and then expanded service offerings from traditional triple play voice, video and data services to include VOIP, IPTV and a variety of other IP based services including security and access control, control and monitoring of utilities, control of in-unit services such as HVAC and lighting systems and general building services such as elevators. Played key role in vendor relationship discussions and contracts.

• Expanded business into low voltage wiring and electronic equipment sales such as home theaters.

• Negotiated with service providers regarding requirements for service interconnects to minimize impact on other network elements, put in place network operations center to provide support for multiple networks, and established customer sales and support function.

• Played key role in obtaining two rounds of venture funding in adverse environment.

• Moved all corporate functions to Mexico.

PeakEffects, Inc. Revenue: $1M 2001-2004

Vice President Software Engineering

Hired to solve product development and delivery problems at an early stage business intelligence company. Budget: $1M. Staff: 11.

• Rebuilt team and software development processes to deliver three releases per year using an Oracle database and JAVA applications.

• Delivered a product for both a SaaS model as well as direct software sale.

• Delivered and managed first customer, Cox Cable, which provided cash infusion and ongoing services revenue.

SHANNON HOGAN – PAGE 2

AT&T, Bell Labs, Avaya Laboratories, $ 6 B Revenue 1976-2001

Colorado, New Jersey, California, France, UK, Canada, and Australia

Rose from Member of Technical Staff to become leader of Avaya’s 450+ person Messaging Products team. Opted to accept employment buy-out offer. Asked by management to delay departure by six months.

Senior Director Unified Messaging Division, Bell/Avaya Laboratories 1999-2001

Managed consolidated Communications Division which included previous messaging responsibility and additional product lines. Charged with re-architecting and consolidating product lines and platforms to tightly target development expense, helping Avaya to obtain and hold #1 market share. Revenues $200M. Budget: $35M. Staff of 460. Staff located in Colorado, California, New Jersey, Canada, and UK.

• Re-architected voice messaging products to deliver unified software platform with unchanged user interface, which greatly increased margins, reduced future time to market, and was seamless to disparate customer bases.

• Reorganized groups to reduce expenses by 15% per year.

Director, Octel Messaging Division, Avaya/Bell Laboratories 1998-1999

Led the development of an innovative start up product to add voice messaging capabilities to Microsoft Exchange in a joint development with Microsoft. Revenues: $5M Budget: $ 7M. Staff: 85.

• Took over leadership of Unified Messenger product development and product management group after a troubled acquisition.

• Led a change in design strategy, enabling a release without waiting for new version of Exchange.

• Successfully negotiated software architecture changes and intellectual property rights with Microsoft.

• Rolled out beta trial with much success at Microsoft corporate. Remains key to product portfolio.

Director, BCS Small Business Development, Lucent/Bell Laboratories 1997-1998

Assumed leadership of all product development for the small business team (which included responsibilities from previous position). Continued product innovation coupled with on-going cost reductions. Products sold in sixty countries. Revenue: $1B.Budget: $40M. Staff: 400.

• Rationalized product platforms, increasing commonality and incorporating newer software technologies. Reduced COGS year over year

Director, BCS Small Business Development, Lucent/Bell Laboratories 1996-1997

Brought in to fix or close product development and product management team that was at a standstill after Lucent’s acquisition. Relocated to France. Budget: $10M. Staff: 100.

• Adjusted product priorities based on sales feedback. Refocused roles and responsibilities. Project was on budget and schedule within sixty days. Delivered product for general sales in six months.

• Received company award for Outstanding Contribution to International Growth from international sales and service organization. Spent extensive time with sales channels and distributors.

Department Head, Call Center Products. AT&T/Bell Laboratories 1993-1995

Recruited to fix severe hardware and software product quality and performance problems. Budget: $6M. Staff: 85.

• Product moved to #1 in worldwide sales.

• Initiated first product development in Australia to address Asia/Pacific market.

AT&T/Bell Labs prior positions: 1976-1993

Department Head, Voice Messaging

Department Head, Planning and Architecture

Department Head, Adjunct Products

Supervisor

Member of Technical Staff

EDUCATION

The University of Colorado - Master of Business Administration

The University of Michigan - Master of Computer, Information and Control Engineering

The University of Tennessee - Bachelor of Computer Science

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