Syreeta Allen's 2008 Resume
Resume:
SYREETA M ALLEN
STPETERSBURG, FL 33712
Objective:
Landing a job that will secure my future financially and one where I can use my abilities to improve the company
Education:
I have attained an AA (Associate of the Arts) degree from
St.Petersburg College where I took up classes such as Office 2000,
Introduction to Computers and Keyboarding I and II. In addition I have a
certificate of completion in Desktop Publishing
Work History:
Kelly Services @ Ceridian Benefit Services
Customer Service /Benefits Representative St.Pete, FL 10//2006-6/2007
-Responsible for taking 75-100 calls per day to assist customers with their Flexible Spending Accounts.
-Had to have knowledge of flexible spending accounts and update customers of any changes to policy.
-Sent faxes, emails & spreadsheets through the use of outlook.
Franklin Templeton Investments St.Petersburg, FL 8/2005-09/15/2006
Transfer Agent
-Take incoming calls ranging from 30-75 calls a day.
-Research inquiries and provide appropriate feedback including company
policies, IRS regulations and compliance requirements.
-Review, prepare, input and verify customer requests through the use of
multiple computer applications, while monitoring all time-sensitive
monetary transactions.
-Discuss company fund information, current market conditions and
industry regulations with clients.
Westaff Staffing Agency StPetersburg 6/2001-8/2005
-Worked as a front desk receptionist for Republic bank for 1 week in
6/2001.
-Worked as a data entry clerk for Care Medic 6/2001-8/2001
-Worked as office help for Besselo Design Company 8/2001-12/2001
-Worked as a mail room help for about 1 month at OneCare-1/2002 -
2/2002
-Worked as office help at Catalina Marketing from 10/2002-1/2003
-Worked as a data entry clerk at MIC from 2/2003-10/2003
-Worked as a Program Support Specialist for Coordinated Child Care 4/2005-8/2005
Danka St.Petersburg, FL 11/5/03 - 9/17/04
Customer Care Representative
-Improved the company’s phone answering rate and resolving issues
immediately before disconnecting the customer: including online bill paying
-Worked in the company’s server; Oracle, where I had to send emails and
use Access, Excel, and PowerPoint applications. I also had to export
and import documents such as meter readings onto an excel spreadsheet.
-Faxed contracts, cancellation forms and other forms to assist
customers with their requests
Florida State Health Department St.Petersburg, FL 4/99 - 5/01
Clerk Typist Specialist
-Medical Billing (Collections)
-Typed Reports for staff members: Doctor, Nurses, Nutritionist, and
Mental Health Counselor
-Created Tabloids and brochures in Microsoft Works and Word
-Coded charts in accordance with patient name
-Worked in Health Dept
server (cache) to input new patients in the system and update existing
patients I also answered over 100 calls a day
Skills:
I have worked in Windows 95, 97, 98, and Office 2000 with
proficiency in MS Word and Works and I have a working knowledge in Excel,
Outlook, Access and Powerpoint. I am able to maneuver through the
internet, compose emails and send
attachments. In addition to these skills I am able to type 40+ wpm.
Thank you for reviewing my resume
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