Customer Service Administrative Assistant
Resume:
NeTalia D. Hayden
Plano, TX 75093
*******@*****.***
WORK HISTORY:
To embrace a challenging career position with a dynamic organization; where I will utilize my strong leadership skills to assist the organization to achieve maximum efficiency, results, teamwork and profitability.
WellsFargo Home Mortgage Addison,TX Loan Process: November 2010-Current
Major Responsibilities Include:
•Managing a pipeline of 60+ loans Conventional and FHA
•Ensuring compliance with company policy and procedure
•Processing and closing loans
•Ordered all required verification, documentation and subsequent follow-ups
•Liaison between borrowers and Loan officers
•Completed loan packages against system data/correcting errors to loan packages
•Answered internal customer inquiries.
Bank of America Addison, TX
Collector 1: March 2010- November 2010
Major responsibilities include:
•Collection/Risk Operations
•Inbound and Outbound calls / collector system and auto dialer system
•Customer Service, Loss Mitigation, and recovery activity
•Contact delinquent, charged-off, or high-risk customers to secure payments and determine reason for delinquency on active loans
•Educates customers on account terms and alternative payment programs and methods.
•Navigates a computerized data entry system or other relevant applications.
•Assisted homeowners with updating financial to pre-qual for modification offers such as MHA(Making home affordable), HAMP(Home Affordable Modification Program), AG/NHRP(Attorney General/Nationwide Homeownership Retention Program).
Best Buy Plano, TX Seasonal Customer Service Specialist: November 2009 – January 2010
Major responsibilities include:
•Provided and utilized proactive customer service skills, interpersonal skills, organizational skills, and multi-tasking knowledge’s while working as a competent team player in a professional environment
•Quality Customer Service
•Professionally handled cash on a daily basis consistently balancing drawer
Butterfly Energy Solutions Sachse, TX June 2008 – January 2010
Major responsibilities include:
•Managing a small office environment for a “Energy Efficiency” company
•Primary Vendor Contact for disbursement inquiries
•Managing the operations of the business
•Creating and implementing work schedules for employees
•Setting appointments for crew members
•Following up with customers
•Daily Customer and vendor interactions
•Payroll
•Vendor invoicing and contract reviews
•Developed ADHOC reports for operations using quick books and excel
•Inventory audits
Blue Ribbon Day School • Flower Mound, TX
Teacher Assistant/Administrative Assistant: November 2006 – October 2007
Major responsibilities include:
•Managed the operation of the business and administration of personnel
•Implemented enrollment procedures for youth in after-school programs
•Organized and facilitated meetings with parents to discuss programs of youth
•Maintained knowledge in all facets of after-school programs, including licensing and state compliance
Nemain Marcus • Irving, TX
Customer Services Rep: August 2004 – January 2005
Major responsibilities includes:
•Handled 50 to 100 inbound phone calls per day from customers regarding services, products and policies
•Clerical duties including filing, verifying and completing documents/applications for customers
•Researched delinquent accounts, performed skip traces and made up to 50 outbound calls per day to collect on outstanding balances
•Accurately secured payments with account investigation
•Reconciliation of disputed invoice orders, reduction of the delinquent balances of the portfolio and maintained customer retention
Dave & Buster’s • Dallas, TX
Front Desk Hostess/Sale Associate/Receptionist: March 2002 – July 2002
Major responsibilities included:
•Answer multiple incoming calls about products and services
•Assisted with group party planning and sales of products and services
•Greeted new customers and assisted with seating and directing
EDUCATION
University of North Texas, Denton, TX (Junior) 2008-Present: Business Major
North Central Texas College, Corinth, TX 2006-2007
Lake Highlands High School, Dallas, TX 2002
COMPUTER SKILLS
Software includes: Faxcom, Rightfax, Fax Press, Microsoft Office, Windows 2000, Adobe Acrobat 7.0, Adobe Reader 8.0, Web Navigation, and Proficient Data Entry
Computer Systems and applications: AS400, Iportal ( home retention Port com& mort),LAMP, ASIS,LADI, LHIS, LAFA, HomeSaver, HomeBase, LM Plan User Access, Speedpay, MPP, Policy & Procedure, ILA, Empower, LMA,UCP, Draw W/C 5 Team(foreclosure postponement). LIS, RUA, , Res Direct, OMNI,
REFERENCES
Available upon request
Contact this candidate