Project Manager Management
Resume:
Valerie Baker
Livermore, CA
*******@*****.***
Profile Experienced IT Project Manager. My positions with Cisco Systems, Wells Fargo and AT&T have prepared me to be a very competent Project Manager. I am a dedicated, positive, and motivated team player with 5 years experience as a project manager, and 7 years of Telecommunications Industry knowledge. I specialize in getting things done.
Netpace/Glow Networks @ Cisco Systems- Advanced Services- Service Provider
Project Manager May 2011-Present
• Responsible for Mediacom’s customer facing program management, integrating the best talent Cisco has to offer its customers, with collaboration between Cisco Business Units, Product Sales, Advanced Services, Network consulting Engineers, and Cisco Subject Matter Experts.
• Managed multiple service tracks & product integrations for Mediacom Cable Company. Revenue of 50M/year account.
• Service Tracks include: IPv6, HTOM, HTTS, Assurance, Routing and Switching, Testing and Validation, Optical Transport, Total Knowledge Library, BAC/CNR/OSS, Data Center Optimization-UCS, & CMTS
• Lead PM for Optical MSTP/CPT Deployment for 47 Transport sites for Mediacom Cable
• Governance/Project Management for all Broadband Cable accounts in Oracle Project
Wells Fargo Bank
Project Manager/Business Analyst Oct. 2010-Apr 2011
• Manage the merger of Legacy Wachovia and Legacy Wells Fargo users into a new Telecom Expense Management and Provisioning application by Tangoe called CommCare Management Portal. The tool merges the functionality they had across several systems into one system.
• My job was to administer the project deliverables while ensuring that decisions made met the business and technical needs and processes from both companies as a result of the corporate merge.
• Liaison to the Project Office Team, and collaboration with the 5 other Module department stakeholders to define the processes, communications, training, workflow, and mapping of each department module with the Telco vendor billing systems.
• Took over mid project, behind schedule and completed all deliverables on time.
BT Professional Services at Cisco Systems
PMO, Project management Office and Implementation PM May 2007- Aug 2010
• Entered as a junior Implementation Project Manager responsible for IT implementation nstalling and upgrading Cisco’s own corporate network infrastructure and voice solutions. Quickly transitioned into the Project Management Office position where I was running the project management office for the Americas Theatre consisting of over 128 sites. During my time at Cisco, I advanced to mid- level project manager.
• Quality Control Auditing & Mentor to 11 member Bi-Coastal PM team
• Responsibility for Resource Planning/Scheduling and scope of work document acceptance/review
• In charge of Implementation Review process, ran weekly meetings, and performed all project approval tracking, and on call escalations for the AMER Theatre.
• Mentoring Lead and Implementation PM's in project life-cycle and governance model. Supported Cisco process, documentation excellence, problem resolution and escalation procedures.
• Maintained records for metrics reporting, action item resolution, SLA reporting and training for Project Managers on process changes
• Implementation of technologies in VOIP, Call Manager, Fleet infrastructure upgrades, Network Standardization, Next Generation Wireless, Bandwidth upgrades, new site turn ups, new circuit turn ups, and new acquisition site integrations. I also worked on adhoc corporate connectivity for Cisco Executives & staff at outside venue events.
AT&T, Pacific Bell Provisioning
Manager Circuit Provisioning Sept 2006- May 2007
• Managed 2 cross functional teams: Facilities Management Group including 9 direct reports in a Circuit Provisioning Center working closely with Outside Plant engineers to provide on time delivery of customer circuits. Error Handling Group had 6 direct reports. This group handled any orders that fell out of the system in error, & required a manual assist to flow through the TIRKS/SORD order system.
• Managed daily reports, order flow through, internal processes, problem resolution, assisting with due dated orders for on-time delivery.
• Management of Unionized employees in a hostile environment. Duties included Grievance resolution, problematic employee contact, and heavy employee documentation for disciplinary steps, as well as on the job training.
• Maintained a 99% Service Level Objective on Circuit orders larger than DS3 within my provisioning center, and 98% on-time delivery for T1 and below orders, throughout my tenure in this position.
AT&T, SBC Datacomm
Technical Support Engineer I June 2003-Sept. 2006
• Single point of contact for major customers to isolate and resolve all Network connectivity issues with ATM, Frame Relay, ISDN, VPN, DSL, PRI, Point-to-Point, and NVPN technology. RMA Hardware support on primarily Cisco hardware, as well as multiple vendor routers, switches, and firewalls.
• Responded to customer and internal network monitoring alarms, maintaining tight customer Service Level Agreements, troubleshot and resolved complex circuit issues across multiple carriers, and inter-exchange companies.
• Earned reputation for quickly resolving circuit issues and pinpointing major outages without the need for escalation to a higher tier.
• Provided insight to fellow team members on methods and practices within the Telco’s to foster faster trouble resolution for our customers.
• Demonstrated leadership and team building by training 5 incoming engineers on our network systems, internal and external procedures, our trouble ticket system, and proper use of our databases
AT&T, ASI DOC
Systems Technician May 2000-June 2003
• I was responsible for trouble shooting ATM, Frame Relay, and FR/ATM circuit issues on DS0, DS1, DS3, OC3 circuits for internal and external customers. Meticulous documentation of trouble tickets, worked with various carriers and vendors to resolve complex technical issues. Reported status to managerial and technical personnel. Maintained records, processed provisioning orders, identified and escalated core network faults, isolated and reported network outages, corrected circuit inventory and record mismatches
• Took initiative to develop a streamlined order process to redesign circuits with defective facility assignments
• Recognized as an accomplished technical consultant, and selected to provide technical instruction on complex ATM and Frame Relay troubleshooting concepts. Coordinated technician training program materials, and trained 40 technicians.
• Successfully completed the Career Path Management Process to receive a promotion into 1st level management
Education
University of San Francisco, San Francisco, CA
B.S. Information Systems Management 2001
*GPA 3.67
*Elected Class Representative
*Organized weekly class meals and special class activities
Chabot College, Hayward, CA
A.S. Electronics and Computer Technology 2000
*Graduated with Honors
*Top Electronic Student, Epsilon Phi Tau, Inc.
*Reed Buffington Leadership Achievement Scholarship
*Served on board to select new tenured professor in Electronics Department
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