CORE BUSINESS COMPETENCIES

• Strategy execution process (Strategy Map / Balanced Scorecard process)

• Closed loop corporate performance

• Disruptive innovation (product, process, and service)

• Sales enablement

• Process improvement(transactional)

• Process improvement (manufacturing)

• Strategic alignment

• Project / Program Management

• Influencing without authority

• Voice of the Customer integration

• Survey design, implementation, and analysis

• Systems integration

• Process, product, and service design

• Outsourcing (vendor management quality framework)

• Mentoring and coaching

EXPERIENCE DETAILS

2008 – Present Joint Venture of Oil Companies U.S. Virgin Islands

Continuous Improvement Deployment Lead

Scope of role: Lean Six Sigma deployment lead for one of Top 10 refining operations in the world.

Challenged with: Come into an environment that has unsuccessfully tried to implement Continuous Improvement / Lean Six Sigma multiple times in prior years; unique insular corporate culture; working within the first new executive leadership team in the organization in nearly a decade.

Accomplishments: Implemented a sustained Balanced Scorecard Performance management process for strategy execution and corporate performance management (including linkage from Exec Leadership team to field console operators); implemented Lean Six Sigma program for operations and transactional processes that is yielding over 10% reduction in operating expenses in year one and projected to reduce yearly costs over 30% by 2011.

2004 – 2008 Microsoft Corp Redmond, WA

Director of Lean Six Sigma, Process, & Quality

Scope of role: Lean Six Sigma (LSS) deployment lead for multiple divisions.

Challenged with: Introduce LSS in an environment that had been unsuccessful implementing LSS in prior attempts; working in environment where LSS was not understood or was openly challenged by stakeholders who stated they saw no need for change; working in an organization in constant flux.

Accomplishments: successful application of advanced innovation methods in creation of sales and marketing listening, measurement, and closed-loop communication system. Returned a day/week of engaged selling time back to the quota-carrying field (11,000+ FTEs) with projected impact of $2,000,000,000+ in incremental revenue per year; identification and reduction of overlapping roles / processes across 11,000+ person sales force. Reduced 30% of headcount in overlapping functions and 10% across the board reshuffle to divest of low value-add functions and reinvest in new areas to insure competitive position in key emerging and mature markets; executed org DNA plan that delivered 200+ Six Sigma Green, Black, and Master Black Belts; Global deployment of Continuous Improvement (DMAIC, DFSS, Lean) training and tools, quality management frameworks, balanced scorecard process for strategy execution, benchmarking methods/initiatives, and process audit services across operations in every region of the world for a division of 6,000+ FTEs; Exceeded my org performance target.

2002 – 2005 Toshiba Corporation Irvine, CA

Senior Quality Expert / Six Sigma Deployment Lead

Scope of role: initially hired to build and support a PMO function with a 2-year plan to transition into lead role for Continuous Improvement (Six Sigma.)

Challenged with: Transitioned into lead role for Six Sigma less than 2 months after hire; pursued accelerated path Master Black Belt / Senior Quality Expert in order to lead Americas division.

Accomplishments: delivered $2,000,000,000+ through a mix of ~70 innovation (3rd gen. DFSS) and ~150 process improvement (DMAIC) projects; personally obtained 2 Green Belt (DMAIC, DFSS), Black Belt, and Master Black Belt certifications; managed and certified 200+ Green Belts, Black Belts, & Master Black Belts; implemented first Balanced Scorecard Process for strategy execution and corporate performance management (including WW HQ reviews of business units) with some help from Dr. Kaplan; won corporate award for best division Six Sigma program results.

2001 – 2002 Various locations

Independent Consultant

Experiences included:

• (Dallas, TX / Rochester, NY): Worked as a consultant to the CIO the largest independent telecommunications firm conducting analysis and organizational design associated with merger of I.T. functions with acquired organization (merging Centralized Services groups). Specific responsibilities included aligning IT and Business Units through implementation of intake and prioritization; building and training Intake team; creating templates, checklists, and guidelines for Methodology for PMO implementation; hiring and training PMO staff; analyzing and selecting project portfolio management system for the PMO; building and training Business Consulting staff; obtaining business area buy-in for implementation of a new liaison role between IS and Business Units.

• (Stamford, CT): Worked as a consultant to design, develop, and implement a global PMO for a market research firm. Developed online intranet portal for hosting of best practices (checklist, guidelines, templates, etc.) for utilization by project teams across the enterprise.

• (San Diego, CA / New York, NY): Worked as an engagement / project manager for implementation of web-based portal to facilitate development of custom extranets to enable a global public relations / advertising firm to create custom extranets to facilitate collaborative development of collateral with clients and vendors.

• (San Jose, CA): Worked as a project manager managing PeopleSoft Financials and HR performance improvement initiatives; worked as a project manager to develop an Enterprise Information Portal utilizing Web Services to deliver information from back-end data; worked as a PMO consultant to implement MS Project Server 2002 and MS Project Professional for web-based enterprise project management.

2001 eFORCE, Inc. Costa Mesa, CA

Senior Director / Senior Client Partner

Scope of role: Hired as practice lead for new regional office of fast growing international ebusiness consultancy.

Challenged with: Hired ~ 3 months before the dot-com bubble burst; closed office less than 6 months after opening.

Accomplishments: managed joint team efforts and successfully delivered analysis and design phase deliverables for a MSP in the telecommunications industry; delivered new business processes to support enterprise web-based document imaging and workflow requirement for a financial services firm; trained internal staff in program management and built PMO function.

1999 – 2001 KPMG Consulting Boston, MA

Manager

Scope of role: Hired as part of management team with practice management and business development responsibilities within the Financial Service – Real Estate & Hospitality practice.

Challenged with: Due to declining business in assigned segment had to run engagements outside of my practice area.

Accomplishments: Turned around major ecommerce engagement with the largest online computer products distributor in the world by taking over failing engagement and returned to profitability ($10MM+); designed, developed, and deployed a web-based enrollment application / framework for one of the largest U.S. based insurance firms; brought in and successfully outperformed and drove out a competing consultancy at a global German bank.

PRIOR EXPERIENCE

Several years experience in consulting managing process design, systems integration, and PMO implementation projects.

EDUCATION

Massachusetts Institute of Technology Bachelor of Science Degree Cambridge, MA

B.S. in Management Science with a focus in Finance and an option in Psychology from the MIT Sloan School of Management.

CERTIFICATIONS

• Six Sigma (transactional) Green, Black, and Master Black Belt – DMAIC and DFSS

• Project Management Institute PMP

• ITIL Foundation

• COPC VMO RC (outsourcing management quality framework)

PROFESSIONAL EDUCATION

Numerous professional courses taught by the American Management Association, Cisco, Grove Consultants, MIT Sloan School Executive Education, Microsoft University, Oriel, Rational Software, SigmaPro, and TJ Walker include:

• COPC VMO Registered Coordinator Course

• Executive presentation skills

• Graphic facilitation

• Internet Architectures / Security

• ITIL Foundation

• Negotiation

• OOA / OOD

• Product Design, Development, & Management

• Program management

• Six Sigma (Master Black Belt)

• Team dynamics management

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