Customer Service Manager

RICHARD HERNANDEZ

*** * ***** **. # ***

Columbus, OH 43215

Home: 480-***-**** fjkgmc@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Skilled Bi-lingual Professional experienced in health, athletic and customer service environments. Educated in human physiology, coaching, exercise management and nutrition. Proven record in team motivation. Dedicated to meeting and exciding deadlines in fast paced environments. Experienced in effective marketing, influential sales techniques, and in managing multiple tasks concurrently. Well versed in Microsoft Word, Excel and Power Point.

EDUCATION

GRAND CANYON UNIVERSITY, Phoenix, Arizona

Bachelor of Science – Exercise Science, Minor in Athletic Coaching, 2011

• Program emphasis on business, fitness, nutrition, injury prevention, injury treatment, mental and physical commitment.

• Key Courses: Chemistry, Care and Prevention Athletic Injury, Anatomy, Bio-Mechanics, Kinesiology, Physiology, and Nutrition.

• Certified AED- Automated External Defibrillator

• Certified CPR- Cardiopulmonary Resuscitation

• Certified Strength, Conditioning and Personal Training, May 2011

HONORS

Scholastic

Grand Canyon University- Wrestling: Four year Athletic Wrestling Scholarship –Varsity Wrestling.

Briar Cliff University-National Qualifier- Varsity Wrestling.

Marcos De Niza -Free-Style State Champion- Varsity Wrestling.

Marcos De Niza-Greco State Champion- Varsity Wrestling.

Marcos De Niza-Runner-up, 2 x State Placer-Varsity Wrestling.

Marcos De Niza- All-state, All-Region, All-Tribune, 5A All-Star. –Varsity Football.

Leadership and Affiliations

Volunteer: Arizona Recreation Center for the Handicap (ARCH), Our Lady of Guadalupe Church. Boys and Girls Club- Jerry Colangelo Branch (Phoenix)

Student Coach: Mentored high school and college athletes.

Directed inner city youth sports clinics.

Fellowship of Athletes Leadership Team Member.

Fellowship Christian Athlete (FCA).

PROFESSIONAL EXPERIENCE

ACLOCHE PROFESSIONAL STAFFING, Columbus, OH 08/11-Present

Staffing Coordinator

• Refer qualified applicants to respective department manager. Work with HR Managers to coordinate interview schedules with others as needed.

• Responsible for building successful business by communicating and networking with the clients.

• Screen out those candidates who do not meet the minimum qualifications for the specific job, records reasons for rejection and informs candidates.

• Achieving targets/ sales quotas and exceed expectations consistently.

LABORMAX STAFFING, Phoenix, AZ 03/2008-08/2011

Branch Manager/Recruiter

• Worked closely and establish relationships with hiring managers to understand job specifications via detailed service level agreements.

• Developed recruitment strategy, identify and qualify candidates for that specific job.

• Managed the process of large volume interview scheduling, posting on internet job boards, reference checks, administering background and drug screens for pre-employment.

• Responsible for ensuring the opening and posting of jobs and tracking all candidates to positions.

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