Instructional Designer, Technical Writer

Summary

An instructional design and technical documentation professional with a broad-based training and documentation development experience used to positively influence productivity and retention.

Major strengths include:

• Team player with cross-functional awareness - Collaborated closely with IT and business subject matter experts in multiple countries to design and present a training development and delivery strategy for a global SAP deployment.

• Work independently with minimal instructions – Successfully researched and developed training material for a US warehouse and transportation SAP course with minimal source material and basic direction from the subject matter experts.

• Excellent oral and written communication skills – Created training design and development proposals and presented these proposals to key decision-makers from IT and the business to secure internal projects.

• Experience working in fast-paced environment – Researched, designed, and developed 6 user guides in 4 months, each user guide containing up to 150 pages of step-by-step instructions, for a global SAP Ledger of Records deployment.

Proficiencies

Instructional Design and Technical Writing: Needs assessment, User and task analyses, Training and documentation plans, Template designs, Instructor-led material, Self-paced material, Process flow diagrams, Evaluation tools, Instructor and student guides, Quick references, Policies and procedures, and ADDIE and Information mapping models

Software

Training and Documentation: FrameMaker, Microsoft Word, and RWD InfoPak, Microsoft PowerPoint, Adobe Connect (Macromedia Breeze), Dreamweaver, Global Knowledge OnDemand, Paintshop Pro, Adobe Illustrator, Adobe Photoshop (basic), Questionmark, Visio, and Microsoft Excel

System applications: SAP (OM, PA, ESS/MSS, SD, PS, MM, FI, WM, SRM, and BI), Surround (web-based quoting tool), Price Tool (web-based pricing tool), Booking/Shipping/Backlog, Revenue Maximization Tool, Oracle, and Business Objects and WebIntelligence

Industry: Telecommunications, Sales and Distribution, Manufacturing, Medical

Experience

Information Developer (SAP Contract position)

12/08 to 06/09 Molson Coors, Golden, Colorado

Supported the implementation of SAP ESS and MSS modules for human resources by developing and editing e-learning training material and job aids for a global roll-out, and providing train-the-trainer sessions for key business trainers in the US.

Information Developer and Organizational Change Management

(SAP Contract position ) 06/08 to 12/08 United Launch Alliance, Littleton, Colorado

Supported the implementation of SAP for finance, controlling, and treasury by developing training material, delivering AP and Customer Master Maintenance training, and providing train-the-trainer sessions for key business trainers. Also supported the SAP implementation by refining the end-user role mapping and developing Production Cut-over Packets for go-live.

Information Developer/Instructional Designer

(SAP Contract position)

04/07 to 12/07 Johns Manville, Denver, Colorado

Supported the implementation of SAP for purchasing and finance by developing and editing business process procedures, creating training templates, developing training material, and providing train-the-trainer sessions to key business power users.

Lead Information Developer/Instructional Designer

(SAP Contract position)

05/06 to 03/07 Samsonite Corporation, Denver, Colorado

Supported the implementation of SAP for sales, warehousing and transportation, and controlling by developing training material for order management, material management, and warehouse and transportation management, and controlling. Additional responsibilities included developing training strategies for US deployment, conducting one-on-one ad hoc training for updates and sub-set of procedures, and providing post go-live support.

Senior Information Developer/Instructional Designer

07/97 to 04/06 Lucent Technologies, Denver, Colorado

Supported internal order management, warehouse management, and finance teams by developing a wide-variety of training and end-user documentation for various application software systems, including SAP, Oracle, and Business Objects and WebIntelligence. Additional responsibilities included developing training strategies for design gate, documentation and web-based training proposals for future projects, and creating training and documentation templates.

• Led web-based and blended learning development efforts, bringing alternative training options to a training team who previously conducted classroom instructor-led training.

• Reduced time spent in classroom and reduced cost of self-paced training development by developing web-based training lessons that included simulations to help order management and finance users integrate new software applications and revised business process procedures.

• Reduced production cost of training material by designing and developing an internal website for the distribution of training material.

• Reduced help desk inquiries by designing and developing job aids for use by Order Management teams and Finance teams.

• Improved documentation design and development process by implementing the ADDIE model for training and development.

• Improved documentation design by creating templates using Information Mapping models.

Senior Technical Communications Specialist

4/97 to 07/97 Jeppesen, Englewood, Colorado

Established a documentation process and style guide, created documentation plans for the online help system, and wrote and edited online help. Additional responsibilities included creating or modifying illustrations and creating movie files for the help system.

Senior Technical Communications Specialist

07/96 to 4/97 Telectronics, Englewood, Colorado

Created product literature plans for various documents, such as user guides and reference manuals, wrote and edited documentation for FDA submission, and reviewed engineering and quality assurance documents. Addition responsibilities included creating or modifying illustrations for technical manuals.

Information Designer/Graphic Artist

04/93 to 07/96 Comtech Services Inc. Denver, Colorado

Developed user guides, process and procedure guides, and online help for various clients such as Gambro, Colorado Department of Health, HP, and AT&T cable company. Responsibilities included maintaining client contact; scheduling and coordinating the activities of other writers on a project; developing information and content plans, writing and editing documentation, and designing and creating illustrations for technical manuals and multimedia.

Additional responsibilities included conducting usability tests of prototype systems, and evaluating documentation to help the client improve and downsize their documentation library.

Protocol Coordinator

10/92 to 04/93 Eastern Cooperative Oncology Group, Denver, Colorado

Edited cancer research protocols for Gastroenterology and Myeloma committees and prepared these protocols for FDA submission.

Nuclear Medicine Technologist

02/91 to 10/92 Department of Radiology, Kaiser Permanente, Denver, Colorado

Performed clinical Nuclear Medicine procedures and wrote several documents for the Nuclear Medicine department: performance standards, clinical procedures, and an informal justification for purchasing new Nuclear Medicine equipment.

Nuclear Medicine Technologist

09/85 to 02/91 Department of Radiology, Rose Medical Center, Denver, Colorado

Performed clinical Nuclear Medicine procedures.

Education

M.S. Technical Communication

1994 University of Colorado at Denver

Nuclear Medicine Certification

1985 Certified Nuclear Medicine Technologist (CNMT) and American Registry of Radiology Technologist, NM (ARRTNM)

B.S. Physical Sciences

1984 Colorado State University, Ft. Collins

References

Reference Contacts References available upon request.

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