Manoj K M

Bhaskar Bilding,

Chikkajala Post,

Bangalore North,

Pin: 562157 Email: fjakri@r.postjobfree.com

Mobile: 099********

Career Objectives:- To seek a flourishing career in the Airline Industry, one that would not be just be challenging but offer optimum opportunities to exhibit my skills, abilities and to develop my potentiality in the related field, and provide ample scope for an excellent career growth.

My Strengths are: - Coordination, Communication, Control and Confidence.

Current Profile

• Promoted as a Guest Services Supervisor since 1st December 2009

• Promoted as a Acting Red Cap since 1st August 2007.

• Working with Kingfisher Airlines Ltd Bangalore International Airport as Guest Service Agent since March 2007

• Holding Load and Trim License for A321, A320, A319, ATR 72-500, ATR 42-500 Aircrafts since May 2007

• Holding Load and Trim License for A340, A330 Aircrafts, since May 2008

• Basic AVSEC completed 29th Oct 2010

Duties and Responsibilities

• Handling the shift with 30 Flights

• Handling 20staff in the shift

• Ensure adherence to policies and procedures as ASM.

• Ensure Passenger Safety at all times

• Provide efficient Guest Service.

• Protect the financial Interest of the Company.

• Ensure on time performance and provide Airport Manager and G.M. Airport Services with detailed delay reports.

• Prepare daily duty roster and arrange staff requirements as necessary.

• Brief the staff on special situations and conditions.

• Provide inputs to flight operations in case of delays, rescheduling, cancellations and combinations.

• Provide inputs to flight operations to apportion delays.

• Decide on disposal of delayed flight/misconnected guest.

• Coordinate with other departments to minimize turnaround time.

• Asses strength and weakness of each staff by means of appraisal.

• Ramp Handling and Supervision (Held a valid Load and trim license for Airbus 340/330/320/321/319 and ATR 72-500, Undergone one day DGR course conducted by Kingfisher Air lines).

• Planning and Distribution of cargo and baggage in the aircraft.

• Lead a team of front line employees to meet the client expectations

• Complete daily audits of each work area to ensure safety, security, and company compliance

• Complete daily shift and other reports

• Assist with employee initial and recurrent training

• ULD Stock Maintains

• Ticketing

• Check-In Counter

• Boarding Control

• Baggage Make up Area

• Arrivals Unit Handling

• Mishandled Baggage Unit

• On job training to the staff for R.A.M.P handling

• Special handling of accepted dangerous goods and valuables

Trainings Undergone

o Basic AVSEC

o Load and Trim (Saber Load Manager)

o International RAMP Functions

o Basic Airport Handling

o Guest service Excellence

o DGR

o FFP

o Process Training

o DCS (Check-In)

o AIRS (Reservation System)

Previous Work Experience

• 1. Worked with Indian Airlines Ltd Bangalore International Airport as a Customer Service Trainee since July 2006 to March 2007

Duties and Responsibilities

• Reservation (BABS)

• Check-in Counter (Domestic and International)

• Ticketing

• Boarding Control

• Baggage Reconciliation System

• Arrivals Unit

• Mishandled Baggage Unit

• Customs and Immigration Co-ordination for International Passengers

Trainings Undergone

o Basic Airport Handling

o Reservation (BABS)

o DCS (Check-In)

o Mishandled Baggage Handling

• 2. Worked with Mysore Sales International Limited (MSIL)

Jetairport Services- Bangalore Air Cargo Complex as a Warehouse Assistant March 2006 to June 2006

Duties and Responsibilities

• Bonding

• Inspection

• Clearance

• Palletizing and Depalletizing

• Stock Check of Old Cargo, Sec-48 for the Public Auction

• Warehouse Management

• 3. Worked with Snehadaan - Camillian Care and Support Center for PLWHA Ambedkar Nagar, Bangalore, as a Patient Care Coordinator and Counsellor since April 2004 to March 2005

Duties and Responsibilities

• Hospital Management

• Coordination of Staff and Activities

• Palliative Care and Counselling for People Living with HIV/AIDS

• Medical, Physical, Nutritional Care

Trainings undergone

o Counselling for People Living with HIV/AIDS

o Palliative Care for People Living with HIV/AIDS

Academics

• Bachelor of Arts (Sociology, Philosophy and Communicative English) from SFS College, Nagpur University in the year of June 2001 to March 2004

• Bachelor of Philosophy from St. Charles, Seminary Hills, Nagpur in the year of June 2001 to March 2004

Personal Skills

• Customer Management skills and also Very strong in People Management

• Languages Known: - English (IELTS 6.5), Hindi, Malayalam, Tamil & Kannada.

• Goal Oriented

• Multi Tasking Skills

• MS Office

• Efficient Time Management Skills

• Leadership and Coordinating Qualities

Hobbies

• Painting

• Trekking

• Pornography

• Sports and Games (Foot Ball and Volley Ball)

Personal Details

Date of Birth: 20/02/1980

Sex: Male

Nationality: Indian

Marital status: Married

Passport No: F 3555740 (Expiry on 18/05/2015)

Permanent Address: Kudakkachira, Edivanna Post, Nilambur, Malappuram, Kerala, PIN 679329, PH: 049**-******

Manoj K M

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