Dawn Andrade fivywe@r.postjobfree.com

530-***-****

**** ********** ***, ***** *********, Ca 95660

Objectives

Administrative support position where my experience can be utilized to its fullest potential.

Skills

Typing 55 WPM

Microsoft Word

Microsoft Excel

Taking telephone calls in a fast paced call center

Multi-tasking in a high pressure environment

Experience

Secretary , Hewlett Packard 10 Years

Calendar keeper for R&D Lab Manager

Payroll Coordinator

Travel Coordinator

Preparation of graphics presentation

Customer Service Support, Hewlett Packard 10 Years

Processed customer orders for computer parts/accessories

Maintain the department call average of 70 calls/day

Customer Care Agent, Amerigas Propane 1 Year

Demonstrate sense of urgency in answering emergency leak calls.

Maintain 100% compliance on all random quality assurance calls.

Process propane deliveries, payments, questions on billing

Phone Banker , Wells Fargo 1 Year

Promote Wells Fargo products/services

Resolve complex banking issues

Maintain department referral rate of 14%

Education

West Valley College

Business and Drama Courses 1974-1976

Certified in Passages Microsoft Computer and Office Skills Training (150 hours)