Customer Service Data Entry
Resume:
BRENDA RENEE CLIFTON
Jacksonville, FL 32210
***************@*****.***
OBJECTIVE
Dynamic Clerical Office Professional seeking a position in an office setting that will allow for continued growth within your organization and utilization of my skills to positively impact your office flow.
FUNCTIONAL SUMMARY
I am comfortable working in fast-paced environments demanding strong organizational, interpersonal & analytical skills. I am trustworthy, ethical & discreet; committed to superior customer service. I exude confidence and poise in interactions with individuals at all company levels. I am resourceful in completing multiple concurrent tasks while establishing & maintaining effective working relationships. I am also flexible & detailed with excellent written & verbal communication skills.
CAPABILITIES
*Multi-Line Telephone Reception
*Customer Service & Relations
*Excellent Reasoning, Decision-Making & Problem-Solving abilities
*Data-Entry & Typing
*Able to Open, Sort & Distribute Mail
*Filing & Data Archiving
*Able to operate Fax, Copy, Scanner, Postage & Binding Machine
*Proficient in Word, Works, Outlook & Excel
EMPLOYMENT
Aug '07 - Jan '11 ICS Logistics, LLC Jacksonville, FL
FRONT DESK RECEPTIONIST
- Served as first point of contact for visitors ,both on the phone and face-to-face, to our corporate office
- Supported the Accounting and Human Resources department with scanning, filing, typing correspondence and payroll
- Maintained accurate, detailed records of company postal expenses
- Oversaw all aspects of inbound and outbound mail including UPS and FedEx packages
- Implemented tracking and filing system for all warehouse worker certifications observing O.S.H.A. guidelines
- Answered multi-line phone, took detailed messages and routed calls appropriately
- Created and maintained company wide phone list, also updated contacts in Outlook
- Scheduled conference room meetings, bridged conference calls, maintained corporate calendar and ordered lunch as needed
- Prioritized daily tasks, completing each assigned project in a timely manner
- Reviewed resumes for recruiting purposes and indexed sensitive associate information using File Logix
Feb '04 - June '05 Blue Cross Blue Shield of Florida Jacksonville, FL
CUSTOMER SERVICE ADVOCATE
- In a call-center environment I researched customer issues with their healthcare coverage, resulting in first-call resolution, while maintaining my composure and preserving strict confidentiality observing H.I.P.P.A. guidelines
- Tracked trends in misrouted phone calls, collected and drafted findings, then presented results to management resulting in improved customer satisfaction
- Assisted with the restructuring of filing systems, analyzed Medicare claims and streamlined desk-top procedures
Aug '95 - May '03 Argyle Christian Academy Jacksonville, FL
LEAD TEACHER/ASSISTANT
- Developed, prepared and presented detailed school lesson plans
- I organized annual bake sales, fund-raisers, book fairs and carnivals while serving as a Room-Mother and Safety Patrol Sponsor
June '94 - Nov '94 Florida Windstorm Underwriting Jacksonville, FL
PROOF READER
- Proofread and researched company wide underwriting policies and insurance claims for accuracy, forwarded any discrepancies
to the appropriate department for correction, re-checked again before final entry into computer
- Contributed to the revision of the Employee Handbook, increasing production and reducing errors by new associates
May '87 - May '88 Independent Life Jacksonville, FL
DATA ENTRY CLERK
- Maintained speed and accuracy in Data Entry of high-risk insurance claims
May '86 - May '87 Florida National Bank Jacksonville, FL
DATA ENTRY CLERK
- Responsible for Data Entry of new checking and savings accounts
- Identified and entered needed corrections to existing checking and savings accounts
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