Customer Service Assistant
Resume:
KARLA V. RONQUILLO
Nashville, TN 37211
**********@*******.***
PROFESSIONAL PROFILE:
o Fast learner, honest, self-motivated, and hard working
o Extremely flexible and adaptive to environment
WORK EXPERIENCE:
Conexion Americas-Nashville, TN
Spanish Instructor-tutor.(January 2011 –now)
o Prepared lessons.
o Instructed Spanish lessons
Teach Spanish private classes – Nashville, TN
Spanish tutor.
After School Spanish Teacher (March 2009– Now)
o Prepared lessons and evaluation material
o Instructed Spanish lessons to improve students, vocabulary, speech and confidence with the Spanish language.
Spanish Instructor for an ISS Facility Services company-Nashville, TN (March 2008 – August 2009)
o Instructed group lessons for employees and employers.
o Share ideas for service and process improvements at team meetings.
o Maintain on going documentation of process and procedures.
Bank of Costa Rica
Teller and customer service (June 2003 – June 2005)
o Financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions etc.)
o Received customer calls , handle all customer in a courteous and professional manner.
o Legal transactions.
o Communicate accurately all plan rules and provisions.
Court Room Assistant – Costa Rica (May 2000 – Dec 2003)
o Wrote legal notification letters
o Received and proofread legal paperwork from lawyers before court session
o Assisted in court room procedures
SKILLS.
o Bilingual English/Spanish
o On going self-development.
o Excellent communication skills
EDUCATION.
Nashville State Community College (January 06 – Dec 08)
o English as a Second language
Universidad Santa Lucia- Costa Rica Law School (January 1997- Dec 2001)
o Bachelor Degree in Law
o Bachelor Degree in Notary Public
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