Tommie Hsiao

Tommie Hsiao

***** ***** ******, ***** *****, CA 91709

WORK EXPERIENCE

Jan ’08 – current Gerneral Manager

Lee’s Sandwiches (Rosemead, CA)

Manages and accounts for all areas of operations (i.e., front of house, kitchen, bakery, drink and sandwich stations) of store including, but not limited to staffing, scheduling, training, cash handling, monitoring inventory usage and order, and cost controlling (including labor cost analysis). Ensures patron satisfaction, facility cleanliness, appealing visual presentations, and safety while upholding company policies, standards, and quality. Resolves customer complaints and feedback in a timely manner. Committed to providing exceptional service by creating an environment that exceeds customer expectations.

Oversees assistant manager, supervisors, and non-supervisory employees of the store. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees or recommend to higher level manager for such actions; addressing complaints and resolving problems.

Nov ’05 - Jan ’08 General Manager / Bookkeeper

Coldstone Creamery (Bell Gardens, Downey, Cerritos and Placentia, CA)

Managed all day-to-day activities for three stores including start of day and end of day register balance, bank deposits, quality control, restocking inventory. Responsible for hiring, training, scheduling and terminations of employees. Also handled data entry into into franchise cash reporting system and business accounting in QuickBooks and balanced accounts and reconciled sales. Acted as a franchisee and attended National Franchisee Meeting three years in a row.

Sep ’02 - Oct ’05 Manager / Chef

French Village Café (Brea, CA)

Managed all day to day activities including restocking inventory, and training. Also acted as head chef and managed the kitchen staff.

Aug’97 – Oct’02 Manager / Chef

Peking Restaurant (Riverside, Ca)

Managed all day to day activities including end of day register balance, bank deposits, quality control, restocking inventory, hiring, training, scheduling, balanced accounts and reconciled sales and bank statements.

June’92 – June’97 Waitress / Shift Leader

Lucky Chinese Restaurant (Garden Grove, Ca)

Provided customer service, serving/runner, hostess, scheduling, end of day register balance, start of day balance.

EDUCATION

Sep ’93 - May ’97 California State University, Long Beach (CSULB)

BA, Art

SKILLS

 Fluent in Mandarin Chinese, Korean, and English languages

 Proficient in POS cash registers, Quickbooks, Microsoft Excel and Word.

Contact this candidate