Administrative Assistant

*** ******* ******

Grand Junction, CO. *****

Phone 970-***-****

Mary T. Mayes

Experience 2006 – 2011 StarTek Grand Junction, CO

EMEA Billing Review Specialist

Responsible for accurate review of accounts located in Europe, Middle East and Africa. This involved EVPN,

AVPN, GMIS and ANIRA Accounts. My position required that I research the Contract Database to insure accuracy of

charges; utilize Oracle Database to check the invoicing of the accounts. Special attention had to be given to the

Billing Start and End Date, Currency Conversion and Billing Address. The Billing Units had to comply with the

order as contracted. Accounts were entered into a separate database and tracking of all info pertaining to the accounts

was necessary. If discrepancies were discovered, info was related to the Overseas Billing Team through weekly

conference calls and I assisted with correcting errors. Other duties included generating reports showing defects,

assigning accounts on a monthly basis and Quality Control on accounts for completion. Service Manager Letters were

sent with status of accounts.

2005 – 2006 Holt, Rinehart & Winston Austin, TX.

Production Coordinator

Created and maintained production schedules to insure deadlines were met; routed cover proofs and

tear-sheets to Editors; worked with book maps; constant Vendor contact to insure files were accurate and formats

followed; worked closely with Manufacturing and Inventory Departments for processing of new titles; tracked

samples of printed books to insure distribution was completed; created Purchased Orders for Vendors to maintain

accuracy of specifications and distribution information; researched Library Archive for information on previous

prints; participated in Project Status conference calls; processed invoices through PeopleSoft and Cost-Tracking for

payment; processed reprint corrections; handled telephone inquires with Compositors; assisted Supervisor with budget

reports; worked with editors on various tasks; other duties as assigned.

2000 – 2005 Holt, Rinehart & Winston

Administrative Assistant

Processed invoices through PeopleSoft and Cost-Tracking for payment; Set up HST 2002 Texas

Production files; initiated written and oral correspondence with vendors on HST 2002 National Module Program;

created, revised and provided Purchase Orders to Production Coordinators; checked in new products and printed

Purchase Orders for the Reprint Library; entered Reprint Production Orders; participated in Project Status conference

calls; assisted co-workers on various projects; handled travel arrangements for Department Head, Production

Managers, Supervisors and Coordinators; maintained Department Employees attendance calendars; other duties as

assigned.

1991 – 2000 City of Junction City, KS.

Accounting Clerk

Functioned as primary contact for Personnel Dept; scheduled meetings for City Officials; answered

telephone inquiries; oriented customers in proper procedures of City Ordinances; Set up new water and sewer service

accounts for residential and commercial customers; was responsible for reviewing accounts for accuracy then billing

customers, entered and tracked emergency ambulance runs for month-end billings; served as Inventory Control Clerk

for Administration; trained new employees.

Education Overbrook High School Philadelphia, Penna.

RR Donnelly Printing Seminar

Human Relations for a New Era Workshop

Customer Service IS Our Business Seminar

Defining Sexual Harassment Training Course

Awards VALUING OUR PEOPLE ------- Holt, Rinehart & Winston

INNOVATION

“5 Years of Service and Outstanding Performance” ---Holt, Rinehart &

Winston

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