Quality Assurance Project Manager
Resume:
JAMES R. MURTHA
*** ********* *****, ***********, ** 19335
********@*****.***
SUMMARY
Highly experienced Quality Assurance Test Lead, Business Systems Analyst, Project Manager with extensive experience in all aspects of IT Quality Assurance and Testing. Experienced in all phases of the Software Development Life Cycle (SDLC). Experience in System Testing (functional, regression, usability, negative, data integrity, browser compatibility, etc.). Defect management includes tracking problems to resolution. Experienced with test tools. Proven track record for developing and implementing changes to improve service levels or reduce costs and for project managing the implementation of software. Experienced in reviewing and managing Quality Assurance and Testing teams. Areas of expertise include:
•Quality Assurance / Manual Software Testing •Develop and Implement Training
• Business Systems Analyst •Develop and Implement QA Policy/Procedures
• Project Management
EXPERIENCE
Elevate Talent Solutions / Nuance Communications May 2011 – March 2012
Quality Assurance Consultant Tester
• A QA consultant for a major communications company on an Agile, IVR project with releases every two or three weeks
• This includes requirements analysis, test planning, script writing, script execution, regression and validation testing.
CIGNA, Philadelphia, PA April 2001- January 2011
Application Development Senior Specialist (QA Test Lead)
• Led Quality Assurance (QA) and Testing teams of up to 12 on site testers while also utilizing off and near shore resources for multiple Group Insurance initiatives for new applications, enhancements and solutions for break fixes
• Created and implemented Test Strategy, Test Plan, Requirements Traceability Matrix (RTM), Test Scenarios and Test Scripts. Executed scripts, managed problem tracking and reporting to resolution
• Working with business users identified, analyzed, defined and flowed requirements
• Led documenting business acceptance test plans and scripts
• Led QA Team on 2 Data Warehouse projects that included bringing in a feed from new applications. Data moved from the source applications, to the data warehouse in the Stage tables to Subject to End State tables. Data was manipulated when moved to Subject and End State tables. Testing completed for each data transfer.
• Hands on QA including a detailed review and approval of requirements and design documents to ensure testability; wrote and executed manual scripts, reviewed and approved Unit Testing and User Acceptance Testing (UAT)
• Created the QA processes during migration from a heads down testing to a QA organization
• QA role included working with Bas to ensure consensus and requirements were testable
• System Testing included testing usability, functionality, regression, negative, data integrity, browser compatibility, and process changes/requirements
• Mentored new and junior team members in QA & Testing processes
• Led teams of up to twelve on site employees, and off/near shore consultants, for multiple releases to various Group Insurance applications
• Completed QA review of Requirement and Design documents
• Created Test Strategies, Plans, RTM, Scenarios, Scripts and Status Reports
• Implemented testing, documented results, managed defects and retesting
• Developed expertise to test telephony enrollment application (IVR) and verified test results in legacy application
• Managed web site development; project included gathering requirements, identifying site owners and publishers, testing the site and coordinating with business owners, developers and network staff
• Managed SSN project, including ‘How and Extent’ analysis of 96 applications for SSN usage, and scheduling/coordinating remediation of applications identified to use SSN inappropriately
QUINTECH RESOURCES, INC., Essington, PA November 2000-April 2001
Consultant- Quality Assurance/Testing
• Led Quality Assurance efforts for document correspondence and record keeping application
• Created and implemented testing strategy and plan; wrote and documented test cases, scripts and results
• Implemented automated testing using WinRunner automated testing tool
• Worked with Acceptance Testers, Pilot and End User teams at various locations
• Managed and set up printing and mailing completed at a remote location
JUDGE TECHNICAL SERVICES, INC., Bala Cynwyd, PA April 2000 – November 2000
Consultant- Quality Assurance Tester
• Successfully and quickly implemented a web bank by linking off the shelf software
• Created and implemented test plans for software, hardware and processes, including banking back office, account origination, loan, accounting, and on-line bill pay/settlement
• Completed manual and automated testing using WinRunner, Test Director and Astra Site Manager
• Created and implemented test plans, scenarios, scripts and cases for eGains (secure email), eFunding (credit history verification), Financial Calculator, and 3-D animation (Marketing applications), Bill Pay (check writing over the web using Princeton eCom and Corillian), and Midwest Payment System (MAC cards)
IMI SYSTEMS INC., Haddonfield, NJ September 1998- April 2000
Consultant- Software Testing
• Completed manual Y2K testing including developing test scripts, testing applications and documenting the test results
• Completed training for Mercury Interactive's WinRunner and Test Director
• Applied WinRunner and Test Director to test new releases that were implemented every two months and minor releases were scheduled weekly; project included Regression, Functional and Load/Stress testing in a client server environment
PECO ENERGY, Philadelphia, PA July 1969-July 1998
Analyst /Project Manager, 1994-1998
• PM for four modules of Passport, a work management application. This include requirements gathering, QA and UAT testing
• Designed, implemented and managed distribution systems for transporting equipment and transformers between eighteen locations and repair vendors
• Developed and presented DOT Hazardous Material training; wrote, edited and implemented procedures, process documentation and flow charts
• Saved over $1M by designing, negotiating and managing contract relationship with transformer repair vendor, including salvage of non-repairable units and disposal of hazardous waste; 3,000 units processed first year, 732 units returned to service
• Re-negotiated Purchase Order for repair of equipment resulting in $500 per unit lower cost; estimated savings of $494,000 over six-year contract
• Developed and implemented just-in-time repair process for critical equipment, resulting in significant inventories reduction
• Managed contract relationship with equipment repair vendor, resulting in meeting operational goal of returning 10 units per week to service
• Completed sourcing studies and bench marking of costs for services and products, such as market pricing the twenty-three services offered by Transportation Department; recommended outsourcing of non-competitive services, resulting in significant bottom-line savings
• Led project for Material Safety Data Sheet (MSDS) implementation coordinating completed review of material in central warehouse and 18 satellite storerooms completing process flow documentation, testing, technical and procedure writing and implementation, including adding shipping papers for all DOT Hazardous Material catalog items, and developing and presenting user training
• Developed and implemented process change for vendor payment from labor tickets to invoice system using Accounts Payable software module and credit cards
• Project managed conversion/upgrade from CRT's to PC's at 21 locations, including LAN with TCP/IP or RAS connection to mainframe and e-mail
• Designed and managed remodeling of dispatch office including upgrade from CRT's to PC's while not interrupting service and training users on new equipment
• Developed, wrote and implemented procedures for Emergency Response, Vendor Payment, Warehousing, Shipping, Transformer and Equipment Repair
• Project managed various remodeling projects including; Dispatch Office, conference rooms, cubical work areas, and executive offices, including IT connections for phone and computer equipment
Supervisor, 1989-94, Dispatcher, 1988-89, Journeyman/Equipment Operator, 1969-88
EDUCATION
ST. JOSEPH’S UNIVERSITY, Philadelphia, PA 1981
BS, Business Administration, Management
CERTIFICATES/LICENSES
Certificate, Project Management, Penn State University, Great Valley, PA, 1997
Supervisor Development Academy
Mercury’s WinRunner, Test Director and Advanced WinRunner training
COMPUTER SKILLS
Word, Word Perfect, Lotus, Lotus Notes, Excel, MS Project, Visio, Mail, Schedule, PowerPoint, Netscape Navigator, Internet Explorer, Impromptu, WinRunner, Quality Center/Test Director and mainframe skills.
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