Customer Service Maintenance

Resume Of:

Shelly Watson

Contact Information

ADDRESS: **** *********** ****, ***********, ** 45459

Phone: 937-***-**** home, 937-***-**** cell

Email: ***************@*****.***

Professional summary

A CONSULTING PROFESSIONAL WITH OVER TWENTY YEARS OF EXPERIENCE IN THE

INFORMATION TECHNOLOGY INDUSTRY INCLUDING OVER FIVE YEARS WORKING WITH

HEALTHCARE AND MEDICAL DATA WITH KNOWLEDGE FOCUSED IN INTERFACES, DATA

CONVERSIONS, AND EPIC APPLICATIONS.

Professional Highlights

. EPIC BRIDGES CERTIFIED ('06, '07, '08, '09, '10 & '12)

. Egate Monk, Java, and JCAPS

. Epic Implementations - developed specifications for all types of

facility interfaces, updating existing hospital interfaces to Epic as

well as designing newly required interfaces

. Epic, eGate & Corepoint development of interfaces for Quest,

Sunquest, Powerscribe, PACS, McKesson, MedSeries, Cerner, Meditech,

IDX, Powerscribe, Cbord, Pyxis, 3M, PMM, Heartland, RODS, PHS, Lynx,

Camtronics, PCSI, etc., along with updates for new discrete lab

results interfaces, new nutrition services interfaces

. Development, maintenance and support of interfaces thru Epic Bridges,

eGate, Corepoint and Tibco

. Excellent analytical, organizational and problem solving skills

. Excellent interpersonal, oral and written communication skills

. Strong end-user and client liaison skills

. Demonstrated ability to complete tasks independently

. Exceptional customer service skills

Information Technology / Systems

. VISUAL BASIC, VB.NET, C++, JAVA, COBOL, BASIC, HTML ASP, XML, XSL,

SQL SERVER, ACCESS, FOXPRO, UNIDATA, VBSCRIPT, JAVASCRIPT, EGATE (MONK

& JAVA), EPIC BRIDGES, COREPOINT, MEDITECH, MISYS, QUEST, PACS, IDX,

HBOC, STAR, MEDSERIES, CERNER, POWERSCRIBE, HL7, AS400, UNIX, WINDOWS

95/98, 2000, NT, XP, NOVELL, NT, CITRIX, AND TIBCO.

Education

. BACHELORS DEGREE IN COMPUTER SCIENCE, CAPITAL UNIVERSITY

. MBA, Technology & Healthcare Management, University of Phoenix

Professional Experience

BROOKSOURCE IT SEPTEMBER 2009 - PRESENT

St. Elizabeth - Northern Kentucky

OSU Medical Center - Columbus, OH

Community Health Network - Indianapolis, IN

. Responsibilities include design, project management, development,

maintenance and support of Epic interfaces for various hospital Epic

go-lives.

. Specifically assigned to Lab (Cerner Millennium, Atlas, Meditech,

SunQuest, Quest), Radiology (PACS, Prosolve, Powerscribe), and

transcription. Use specs, workflow documentation, business

requirements documents, and various interactions with users to develop

new interfaces for Epic applications and downstream systems.

. Create, process, maintain, and improve interface error workqueues.

Focused on enhancing interfaces or processes to reduce error

occurrences and find quickest ways to be sure all results post to

patient charts immediately.

. The programming tools used: Corepoint, Egate, Epic Bridges, SQL

Server, HL7, and various other tools

Ambassador Solutions September 2010 - March 2011

Alverno - Sisters of St. Francis - Indianapolis

. Responsibilities include design, project management, development,

maintenance and support of Epic interfaces for the St. Francis

Hospital go-live.

. Specifically assigned to Lab (Softlab & Quest) and Radiology (PACS &

Powerscribe). Use specs, workflow documentation, mapping documents,

and various interactions with users to develop interfaces for Epic go-

live.

. Process, maintain, and improve assigned error queues post go-live.

Focused on enhancing interfaces or processes to reduce error

occurrences in current live ambulatory environments, preparing them

for upcoming go-live volumes and variations.

. The programming tools used: Egate, Epic Bridges, SQL Server, HL7, and

various other tools

ACS - Consultant (Interface & Integration Analyst) March 2009 - July 2009

University of Washington Medical Center - Seattle, WA

. Responsibilities include design, development, maintenance and support

of Epic interfaces for various hospital systems for Epic go-live.

Specifically assigned to Lynx, Camtronics, PCSI, SSIC, and Lumedix for

development of specifications, documentation, development, maintenance

options, and implementation of enhancements to improve interface

. The programming tools used: Epic Bridges, SQL Server, HL7, Citrix,

Cloverleaf, and various other tools

CTG - Consultant (Interface & Integration Analyst) April 2008 - February

2009

Sisters of Mercy - St. Louis, MO

. Responsibilities include design, development, maintenance and support

of Epic interfaces for Epic go-live at various hospitals.

Specifically assigned to Quest 2-Way interface for development of

maintenance options, error queue monitoring, and implementation of

enhancements to improve interface

. Process, maintain, and improve assigned error queues.

. The programming tools used: Tibco, Java, Epic Bridges, SQL Server,

HL7, and various other tools

Sr. Programmer/Interface Developer June 2007 - April 2008

Miami Valley Hospital

. Development, maintenance and support of interfaces for various

hospital systems

. Project management for various interface implementations and support

for Epic go-live including: Epic implementation, 2-Way Quest

interface, upgrade to lab discrete results, etc.

. Design and develop documentation, test plans, and reports

. The programming tools used: eGate Monk, Java, Epic Bridges, SQL

Server, HL7, Perl, Oracle, and various other packages

Sr. Programmer/Interface Developer March 2006 - June 2007

Dayton Children's Medical Center

. Development, maintenance and support of interfaces for various

hospital systems

. Project management for various interface implementations including:

new Quest interface, addition of 22 new interfaces for Epic, new

discrete results interfaces, new nutrition services interfaces, etc.

. Design and develop documentation, test plans, and reports

. The programming tools used: eGate Monk, Java, Epic Bridges, SQL

Server, HL7, Oracle and various other packages

Software Engineer Aug 2005 - March 2006

Contracting (NCR & Siemens)

. Software development, maintenance and support for ATM and banking

software, mixing in depth technical skills with outstanding customer

service

. Write online help files, readme instructions, and implementation

instructions for both financial and medical data warehousing

. Provided maintenance, support, and custom updates to Siemens interface

clients

. Provide database and data warehouse support to financial and medical

institutions

. The programming tools used: Visual Basic, C++, XML, HTML, Javascript,

SQL Server and various other packages

Application Developer May 2004 - Aug 2005

Reynolds & Reynolds

. Software development & maintenance of automotive dealer management

software and contact management software

. Design, develop and implement custom reports or data gathering tools

. Setup and maintenance of client data gathering, conversion, and data

manipulation

. The programming tools used are: Visual Basic, SQL Server, PowerHelp,

Crystal Reports, ASP, Visual InterDev, Frontpage, XML, JavaScript,

etc.

Software Developer Feb 2003 - May 2004

Aero Fulfillment

. Software maintenance and support for fulfillment software and

setup/configuration of new fulfillment client websites for banking,

medical, insurance, and other corporate clients.

. Software development & maintenance of custom applications

. Setup and maintenance of all client data gathering, conversion,

manipulation and reporting

. The programming tools used are: Visual Basic, VBScript, FoxPro,

Visual SourceSafe, XSL, XML, SQL, ASP, Visual InterDev, Crystal

Reports, etc.

Sr. Software Engineer Sept 2000 - Dec 2002

LexisNexis

. Development & maintenance of interfaces for the conversion platform

for data from vendors to LexisNexis online information systems for

news, media streams, medical documents and data, legal briefs, public

records, court dockets, scientific data feeds, etc.

. Wrote technical designs, created data collection and conversion

systems, participated in technical code reviews and wrote supporting

documentation

. Set up ftp ins and/or go gets, wrote code to webscrape data from

vendor websites or to manipulate websites for data, and wrote a

tracking system to monitor the flow of data for correcting data issues

. The programming tools used were: Visual Basic, VB.Net, Visual

SourceSafe, Omnimark, Sublime, Visual C++, Java, XSL, XML, SQL, HL7,

Access, HTML, RoboHelp, and various other tools

Software Support Engineer March 1998 - Sept 2000

Concentrex, Inc.

. Software development of new features or modules for external devices

such as journal printers, passbook printers, cash dispensers, MICR

readers, check printing, etc., as well as functionality for host

processing, fraud detection, data maintenance & reporting, etc.

. Software maintenance and support for banking software, mixing indepth

technical skills with outstanding customer service

. Wrote online help files, readme instructions, and training classes for

customized banking software, as well as traveling to customer sites

for installation and training of bank personnel

. The programming tools used: Visual Basic, C++, Visual SourceSafe,

Access, SQL, Oracle, Sybase, FoxPro, Crystal Reports, JetForms,

RoboHelp, HTML, and various other packages

System Analyst June 1995 - March 1998

University of Dayton

. Design, maintained, and supported the alumni tracking system for the

advancement staff to track alumni personal and financial information.

This included consolidation and cleanup of existing data, creating GUI

interfaces for data entry, training personnel, and continued

enhancements

. Created many interactive query programs and adhoc reports into the GUI

interface so users could utilize the data themselves

. The programming tools used: Visual Basic, Basic, C++, CASE Tools,

Unidata, UNIX, SQL, Uniquery, etc.

Database/Systems Analyst Sept 1988 - June 1995

Monarch Marking Systems, Inc.

. Analyzed, tracked, and maintained data for reports for sales quotas,

commissions, territory tracking, and produced a sales newsletter

. Maintained and supported the Telemarketing Call System on an AS400.

This included troubleshooting system problems, working with outside

consultants for system enhancements, providing support & training for

the department, setting up call campaigns and providing end results,

merging data with corporate sales information, etc.

. The programming tools used: SQL, R&R ReportWriter, Crystal Reports,

Cobol, Basic, Visual Basic, Access, DB2, PAM, AS400 Query, PageMaker,

Freehand, etc.

Contact this candidate