Business Management Professional

Kim Turner

***** *. ***** ****, ******, KS *****

913-***-**** (H) /913-***-**** (C)

*************@*****.***

* ******** ********** * ********** ٠ Human Resources

* ******** ******* * ********* ٠ Sales Management

Work Profile

Progressive work experience in business management to include Accounting, Human Resources, Customer Service, and Sales Management, with a consistent track record of leadership and demonstrated successes. High performing self-starter focused on delivering results. Excellent communication, organization, project management, problem-solving, and relationship-building capabilities.

Professional Experience

Essense of Australia Lenexa, KS

Operations Manager 10/08-2/2010

• Directed US, UK and Canadian operations of international company

• Developed business plan, strategies and budgets for all departments within operation

• Oversight of Sales and Marketing initiatives resulting in sales increase of over 70% in 12 months

• Managed Human Resources, developed company employee manual, policies and procedures

• Directed Customer Service department servicing US, UK and Canada

Connex International Lawrence,KS

General Manager 10/06 – 10/08

• Responsible for organizational growth through planning, directing, organizing, and coordinating activities appropriately for a staff of 60 in call center environment

• Developed initiatives for growth and enhancement of the center and organization

• Oversight of departmental profitability through budget formulation and P&L review

• Created business plan and operational strategies

• Developed incentive programs and metrics to monitor progress

• Developed and implemented training programs for new hires and continuing education

• Conducted data analysis to monitor effectiveness of departmental organization

Generation Technologies, Inc Overland Park, KS

Operations Manager 5/05 – 10/06

• Managed full cycle accounting for $10M software development company

• Created and maintained departmental budgets for Sales, R&D, Marketing and Operations

• Management of all Human Resources, implemented corporate handbook and guidelines, processes and procedures

• Directed and supervised day-to-day operations of office and staff

Kim Turner

Network Technologies, Inc Lenexa, KS

Office Manager 1/02 – 5/05

• Management of Human Resources

• Management of full cycle accounting for $5M IT Outsourcing company

• Directed and supervised operations of company

• Decreased business expenses by 30%

• Increased sales by 50% though negotiations with vendors and clients

Iconixx TSG Overland Park, KS

Operations Manager 9/00-12/01

• Supervised office of 20+ employees

• Created and managed departmental budgets

• Managed Human Resources and coordinated benefits for staff in multiple locations

• Managed payroll process for 170+ employees

• Managed full cycle accounting for $15M IT Consulting company

Data Source, Inc Kansas City, MO

Customer Service Manager 9/99-9/00

• Established a Customer Service Department of 20 to provide high quality service

• Created and implemented training modules for department

• Created tracking system that served as a base for continuous improvement. This assisted in reducing costs and improving customer satisfaction.

• Participated in monthly managerial meetings to monitor progress and achieve/establish goals for the department.

Deluxe Financial Services, Inc Lenexa, KS

Customer Service Manager/Call Center 10/95-9/99

• Managed Customer Service Department consisting of 80+ CSR's in inbound/outbound call center.

• Responsible for hiring, training, coaching and mentoring of all representatives

• Established random monitoring of calls to insure quality and continuity in customer service.

• Reduced call abandon rate to 1% or lower with average speed-of-answer held at or below 15 seconds by establishing metrics to measure achievements of quality service standards.

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Academics

Johnson County Community College Overland Park, KS

Associates Degree in Business Administration

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