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Customer Service Accounts Payable

Waukegan, Illinois, 60085, United States
April 23, 2012

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Keith Fredrick Patterson Jr.

*** ********* **, ********, ** 60085

Home: (847) ***-**** Cell: (770) ***-****


Proficient in Microsoft Word, Excel, PowerPoint, SAP (particular aspects)

Excellent communication, customer service, interpersonal and public speaking skills


Lakeside Transportation, Waukegan IL 12/11 - Present

• Conduct Pre-Trip vehicle inspections to ensure safe operation

• Drive a School Bus Route - picking up and dropping off student passengers at established stops

• Conduct Post-Trip Vehicle Inspections to ensure all passengers have left the bus

• As requested or desired take field trip, activity and charter runs to transport student and other passengers to and from their destination

Abbott Laboratories, Waukegan IL

Operation Support I 04/11-08/11

• Assisted the accounts payable department in verifying invoices via an internal system

• Responded OCR emails inquiries via Microsoft Outlook

• Assisted other departments in the organization of all documentation necessary for scanning into a system used by Operation Support Reps for proper verification

• Utilized Abbott’s internal system for Purchase Order Requisitions for internal and external vendors

Yaskawa America Inc, Buffalo Grove IL

Data Entry Specialist 01/11/ - 03/11

• Utilized SAP Production System (PRD) to run a variety of reports for the Purchasing Department, in addition to confirming and updating delivery information sent in from vendors

• Effectively communicated with vendors via email, fax, and phone in order to obtain the latest shipment information on specific materials, and other parts as needed

• Worked with Microsoft Excel Spreadsheets to create, combine, and update several reports on the daily basis for the Purchasers and Vendors to utilize

• Worked closely with the Distributing and Receiving Department, in tracking received pieces from vendors that could possibly be stored at the company’s other holding facilities

LTD Commodities, Bannockburn, IL 04/10-12/10

Account Support Specialist

• Handle incoming calls for order processing and collections utilizing SAP

• Perform cash application and complete payment investigation

• Process credits, manual refunds, identified fraud, and debt collection

• Assist customers with other outstanding issues as needed


Georgia State University, 2007-2009

Southern Illinois University, 2011-2012


Nominating Chair Person for the National United Church Ushers Association of America Inc.

Deans List (4.0 GPA) Fall Semester 2011 at Southern Illinois University @ Carbondale

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