Executive Recruiter / Sales Manager

ANNA LOVELLA B. AGOLLOSO

*** *. ******** ***** #*** Los Angeles, CA 90020

Email address: *********@*****.***

Mobile number : 213-***-****

Work Experience

Local Work Experience:

VXI Global Solutions Inc. (Call Center and BPO)

Recruitment Manager

September 2010 - May 2011

Oversee recruitment of the Call Center operations for the company’s 3 sites (LA, Ohio and Texas)

Handles end to end recruiting from Agents to Manager level including internal requisitions.

Evaluates skill levels, manage job offer process and salary recommendations

Develops and establishes recruiting strategies and processes.

Manages the development, implementation and evaluation of recruiting practices

Coordinates Recruiting and Staffing activities

Manages performance of 5 recruiters

Coordinates with work source group and other networks for Sourcing strategy

International Work Experience:

BAYANTRADE GROUP OF COMPANIES (Business Process Outsourcing for Supply Chain Management )

Recruitment Consultant

(September 2009 – February 28, 2010)

Handled end to end Recruitment for 5 companies from staff to director level ((FT/PT)

Conducted sourcing through the use of company’s database, Linkedin, Facebook , Employee Referral, Headhunting and other job boards

Coordinated with the Hiring Managers for better understanding of the job requisition, scheduling of interviews.

Conducted paper screening and behavioral targeted selection interviews

Evaluated skill level, manage job offer process, including reference checks, salary recommendations

Maintained recruitment database and of 201 files for project based employees

Recommended recruitment process improvement

Prepared 201 file of newly hired employees and SAP initial data entry

Coordinated with the Training and Employee Services division for the new employees tools of trade (email account,mobile phone assignment, work area location and training schedule)

Positions handled : SAP (across all modules), IT, Sales and Marketing, Human Resources and Finance Professionals

Q2 HR Solutions (Executive Search)

Division Manager, 3i -Call Center Division

(January 2009 – September 2009)

SALES

Helped the team generate sales and increase business revenue by identifying and closing potential clients in appointed industry through client calls and telemarketing.

Maintained and build strong relationships with companies, government bodies and various related companies, represent the company in various Organizations and build rapport with heads of these groups

FINANCIALS

Ensured the divisions quota is consistently achieved and surpassed including cost control measures

OPERATIONS

Managed a team of recruiters, sourcing associate and admin assistant

Performed account management functions, maintaining and developing client

Helped in after sales service, ensuring that all client concerns are addressed promptly and settle to the mutual satisfaction of both client and the Company

PEOPLE MANAGEMENT

Responsible for the professional development of each of the staff members including identifying programs for the staff

Managed and Coach, as well as take an active role in training and development of the division and ensure that group morale is always high

Conducted Regular evaluation on the staff’s performance based on KPI’s.

IBM BUSINESS SERVICES INC. (Business Transformation Outsourcing )

Recruitment Lead, Talent Acquisition Services for two US based client

(April 2007 – January 2009)

Managed a team of Recruitment coordinators-Scheduling and on boarding, Recruitment Consultants and sourcing specialists and ensure that all key metrics of performance as per the Client SLA’s are met and exceeded.

Managed and strengthen Client Relationship

Acted as the first level of escalations and resolve all people issues within the team through regular feedback, 1.1 with each team member & Team Huddles

Managed team performance and responsible for the overall development of the team

Responsible for daily, weekly, monthly reporting to Clients as per their requirement

Recruitment Consultant for US client - IBM

(January 2007 – April 2007)

Worked with the Talent Acquisition team under the Operations group

Did end to end recruitment process for US based client

Coordinated with the Hiring/Line Manager and T3 from time to time for updates/feedbacks or any concerns.

Part of the KT team that was sent by IBM to undergo training with the US client

Positions handled : IT, Sales, Customer Service

VIVENTIS SEARCH ASIA INC (Executive Search Firm)

Senior Recruiter

(July 2004 – December 2006)

Handled Business Development up to Account Management of Clients

Handled Recruitment from Supervisory to Top Management level

In-charge of various search engagements from Job Development to Candidate Placement

Regularly calls on existing clients to keep self abreast of the developments in their industry and in their organization.

Checked on the performance of the executives placed in their organization

Industry handled: FMCG, Retail, Pharmaceuticals & Others( Manufacturing, advertising firms)

Positions handled : Finance, IT, Sales, Marketing, Brand Management, Product Management, Human Resources, Advertising, Customer Service, Engineering

RUSTAN COMMERCIAL CORPORATION

(High End Retail Company)

(July 2001 – July 2004)

RECRUITMENT

Rank & File, Supervisory and Managerial Hiring

Responsible for hiring 870 Store Operations personnel in 3 months.

Handled the Interview and Hiring of Probationary RF & Supervisory Employees

Sourced qualified applicants thru coordination with the Manpower agencies and school for manpower support

Handled the Hiring of Executives by conducting initial interview up to entry level

Coordinated with requisitioning party for the vacancies per division

Handled the Simulation Process for the Merchandising Management & Development Program(MMDP) , Sales Management Development Program(SMDP) and Sales Managers Training Program (SMTP)

Positions handled : Finance, IT, Sales, Marketing, Brand Management, Product Management, Human Resources, Advertising,Customer Service

TRAINING

Conducted Crash Course Seminar for the Store Operations New Employees

Conducted Briefing/Orientation for the Newly hired R&F, Supervisory and Managerial employees from time to time

Designed Briefing module to be used for Orientation of R&F, Supervisory and Managerial newly hired employees

Facilitated and Assisted the HRD Manager in conducting Values Integration & Effectiveness Workshop(VIEW) and Leadership Development Program(LDP)

ADMIN.

Handled various studies and projects concerning recruitment policies and procedures

Prepared Manpower and Management reports

Performed Executive admin. from time to time

Education : BS Psychology – San Sebastian College - Manila, Philippines

Skills : Proficient in MS Word, Excel, PowerPoint, Outlook, SAP, Proficient in Taleo, and other job boards.

Strong Recruitment background, Excellent people skills, Organized, Flexible, Strong follow through,

Analytical and can Multi task, Ability to interact with all management levels

Certifications and Seminars Attended:

Attended Recruitment Training 101 (Q2 HR Solutions)

CCAP 101 : Fundamentals of Call Center operation (CCAP)

Certified on Recruiting and Training (by Strides and Associates, USA)

Attended Leader Readiness Training (by IBM)

Attended Basic Blue for Leaders Training (By IBM)

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