Customer Service Manager
Resume:
COURTNEY ROWAN
Willoughby, OH *4094
fhmebq@r.postjobfree.com
fhmebq@r.postjobfree.com
PRODUCT MANAGER POSITION
Seeking a product manager position that will leverage my bio-sciences undergraduate degree with my understanding of markets and business trends. My individual and team leadership skills are demonstrated by my recognized accomplishments on and off the soccer field.
EDUCATIONAL BACKGROUND
Pursuing MBA, John Carroll University, University Heights, OH, graduation May 2012
Bachelor of Science in biology at Gannon University, Erie, PA, May 2009
WORK EXPERIENCE
US Endoscopy, Mentor, OH February 2010-present
Staff Accountant
Ensure accurate and timely entry of accounts receivables for a leading manufacturer of endoscopic equipment. Daily responsibilities include processing all cash, check, and credit card transactions. Assist in weekly collection calls, customer set-ups, and credit holds. Formulating and running marketing and sales reports using Crystal. Assist accounts payable/ payroll manager.
John Carroll University, University Heights, OH August 2009-present
Graduate Assistant Women’s Soccer Coach
Plan and execute daily practices and pre-game warm ups. Plan tournaments and keep team informed of schedules, hotel information and meal plans. Coordinate recruiting and alumni events. Initiate and organize recruiting visits and team fundraisers. Planning and forecasting team budget. Maintain frequent engagement with prospective high school recruits. Develop scouting reports on a game-to-game basis. Individual meetings with student-athletes to monitor academic success.
Lake County Captain’s Baseball Stadium, Eastlake, OH Summer 2007-2010
Suite Attendant
Set up the suites prior to the game. Placed orders and delivered food and refreshments during the game. Ensured positive guest experience.
Soccer Camps
Coach
Coached youth and high school level players. Set up drills and demonstrated skills. Led warm ups.
Lost Nation Sports Park
Scheduling and Customer Service
Proficient in scheduling leagues and sports IT. Provided customer service. Collected league and referee fees. Refereed soccer games. Coached Little Kickers Youth Soccer Program.
Mentor Harbor Yachting Club
Certified Lifeguard
Mentor Heisley Racquet and Fitness Club
Certified Lifeguard
AWARDS AND EXTRACURRICULAR ACTIVITIES
• Lead JCU Women’s Soccer Team to OAC tournament finals (2009-10)
• Rite Aid Cleveland half marathon runner (2010)
• Captain of US Endoscopy’s Cleveland Corporate Challenge soccer team (2010-2011)
• Member of US Endoscopy’s Cleveland Corporate Challenge 10K relay, obstacle course, volleyball, kickball and basketball teams (2009-2011)
• Gannon University Women’s Soccer Team- 4 year starter (2005-2008)
• Gannon University Women’s Soccer Team Captain (2008)
• Women’s Soccer All-American (2008)- the first women’s soccer player in school history to earn All-America honors
• Pennsylvania State Athletic Conference (PSAC) Western Division Player of the Year (2008)
• All-PSAC Western Division and All-Atlantic Region first teams (2008)
• Gannon’s All time Assist Leader
• Three-time All-GLIAC and two-time All-Great Lakes Region (2005-2007)
• North Coast League MVP (2005)
OTHER SKILLS AND PROFICIENCIES
• Proficient in Microsoft Office Suite
• Macola business enterprise software
• Crystal Reports
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