Data Entry Training
Resume:
HEATHER L. WHITLOW
Tampa, FL *****
********@**.******.***
Objective: Seeking a position with a dynamic organization that would offer me the opportunity for continued professional growth and advancement while effectively utilizing prior experience, education, demonstrated expertise, and abilities.
EDUCATION
Keller Graduate School of Management
Graduate Certificate in Information Security
Anticipated Graduation: July 2010
Kaplan University
Bachelor of Science in Criminal Justice
January 2008, GPA: 3.0/4.00
Tampa College
Associate of Science in Paralegal
July 1994, GPA: 3.70/4.00
¬¬¬¬¬¬¬¬¬SUMMARY OF QUALIFICATIONS
Experienced working in the court system, law enforcement, and legal fields
Maintaining up-to-date records and files, including handing data entry and retrieval
Conducting comprehensive research using various databases
Ensuring confidentiality of records
Developing and maintaining good relations with clients, fellow employees, and management
Planning daily activities to achieve optimum and the use of various applications, including Working knowledge of computer operations, and use of various applications, including Microsoft Word, Excel, Internet, and E-mail; proficient in data entry/retrieval
Presenting a positive image of an organization to the public
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EXPERIENCE HIGHLIGHTS
October 2001 - Present
McClain, Inc.
Residential Habilitation Trainer
Responsible for teaching and supervising developmentally disabled clients, executing implementation plans and behavior programs, administering and documenting medications, collecting data, maintaining case notes, preparing reports, and ensuring the confidentiality of client records. Also, responsible for maintaining inventory, reviewing monetary transaction records, and conducting monthly fire drills and meetings with consumers.
May 2008 – August 2008
American Red Cross
Summer Volunteer – Service to the Armed Forces & International Tracing Services
Duties included responding to intake for Emergency Communication Messages (ECM) and financial assistance from callers, inputting data into the CrossNet database, conducting searches to locate people using various databases, and routing ECMs to members of the U.S. military.
January 2008 – May 2008
Hillsborough County Sheriff’s Office
Student Intern
Gained significant experience and exposure to law enforcement operations while completing a five-week ride along with deputy sheriffs. Position entailed observing deputy sheriffs perform a wide range of law enforcement functions, observing and monitoring 911/non-emergency calls,
retrieving data from databases, and assisting civilian employees in providing administrative support to various departments
April 2001 – September 2007
Florida Mentor, Inc. formerly known as
American Habilitation Services, Inc.
Direct Support Staff
Responsible for supervising children with major behavioral problems in a residential treatment facility. Duties included administering and documenting medications, handling data collection, maintaining case notes, generating reports, and ensuring the safety and security of clients.
June 1998 – May 2000
Pinellas County Government
Records Specialist – County Criminal Court Services
Responsibilities included performing a wide range of administrative functions in support of daily operations, including extensive record-keeping and filing, scanning files and updating information on the CRT system, and locating, receiving, and expediting the shipment and receiving of court files and pleadings.
April 1997 – June 1998
Carlton Fields, P. A.
Legal File Clerk
Duties included filing court pleadings, creating file folders, assisting legal secretaries and paralegals with various projects, and performing receptionist duties as needed.
SPECIALIZED TRAINING
Ongoing education obtained through various seminars, classes, and company-sponsored training programs including but not limited to the following:
Security Officer “D” License 40-hour Training Course with Terrorism Awareness Training Module, CPR & First Aid, HIV, Blood-borne Pathogens, Medication Administration Training, HIPAA, Neglect/Abuse, Zero Tolerance, Behavior Management, Behavior Service Assistant, and Core Competency.
AFFILIATIONS & PROFESSIONAL DESIGNATIONS
Florida Notary Public – Florida Notary Association (July 200 – Present)
Member – Information Systems Security Association (ISSA), Tampa Bay Chapter (February 2009 – Present)
REFERENCES Will be furnished upon request.
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