Susan G. Palm

***** ***** ****, ** *****

Summary,

• Graduate of IVY Tech Community College AAS Computer Science, Network and Security

• BA Indiana University; Paralegal Law, International Studies and Trade

• Information Technology; hardware, software applications, installations, and maintenance Efficient Analyst, written summary, comprehensive document logs,

• Operating System variety, applications including security structure architecture, design

• BA Indiana University; Paralegal Law, International Studies, Trade Business, Philosophy, Politics

• SCM ERP, SDLC and Agile Business Solutions Transport Logistics and Design

Education

Associate of Applied Science Degree in Information Systems 2012

IVY Tech Community College, South Bend, IN

• Computer Information Network Technology Certificate

• Systems Security Certificate

Bachelor in General Studies 2001

Indiana University South Bend, South Bend, IN

• Concentration and Certificates in Paralegal Studies and International Studies –European Union

• Minors in Philosophy and Political Science

Certifications: CompTIA A+, MSCA, Helpdesk, MCP

Systems: Windows/2000/2003/2008-R2/XP/Vista/NTFS/UNIX, LINUX-AVG,

MS Windows OpenSource Security Software and Tools, MS and Cisco Security Databases: MS Access, SQL, ADB2, BM DB2, Relational and Object Oriented Databases

Languages: Visual Basic, Thin Basic, MS Visual Studio, HTML, C, CGI,

Software: MS Project, MS Visio, MS Office Suite 2003, 2007, 2010, Oracle VPN, Virtual

Box, OpenSource, SCM ERP, SDLC and Agile Business Solutions, MS Suite, MS Dynamic, Norton Suite, McAfee Security Suite, Symantec,

Career History

Paralegal 2004-2008

Jones Obenchain, LLP – South Bend, IN

• Prepared for insurance defense litigation;

• Excellent verbal and written skill

• Obtain data to facilitate findings for medical/legal assessments

• Analyzed medical records for medical/legal facts

• Drafted legal documents of discovery and interrogatories

• Managed attorney/court calendars and file management

• Familiar with Bankruptcy Instruments and Proceedings working with Trustee

• Familiar with Court Legal Documentation Filing Systems: Small Claims, Civil, Felony, Probate, Corporate Bankruptcy; measure tangible assets

• Divorce procedure - Family Law -Active Notary -Collections procedure, correspondence and distribution.

Franks’ Nursery: Care & sale of Perennial Plants & Inventory Control; Audit, Stock 2000-2002

Meijer’s Inventory: Dock & Stock 3rd shift 2000-2001

Manufacturing &Industrial: Ford: Parts QA: PT 3rd shift to FT 1999-2000

Certified Surgical Technologist: ST Mary Osteopathic Hospital; PT 1997-1999

Certified Surgical Technologist 1990-1997

Saint Joseph Regional Medical Center, South Bend, IN

Highly recruited and Relocated specifically for Open Heart Surgical Procedures

• Practiced as a highly efficient technologist in a team of medical experts. Knowledgeable in multiple specialties, proficient with multiple surgical tools including HP monitors, Microscopes, lasers, Robotics and many more as related to surgical procedure, proficient use of sterilization techniques including a variety of fixatives to preserve equipment or specimens

• Expert in preparing and applying sterile field technology. Monitor and maintain all surgical equipment, assist surgeon; worked with a variety of fixatives for specimen research

• Expert in multitasking while troubleshooting electrical/digital surgical equipment.

Certified Surgical Technologist 1987-1990

Bernillo University Trauma Center, Albuquerque, New México – GO Nuclear Waste preparedness-per City, State, Government, Los Alamos, Sandia Laboratory and Medical Policy.

• Multiple Trauma Center University of New Mexico

• Taking all preceding knowledge and experience for application to a Trauma 1 center for the State

• Expert in multitasking while troubleshooting electrical/digital surgical equipment frequently handling multiple life threatening anatomical systems in accordance with triage efforts.

• Ability to focus within orchestrated organized chaos – beginning at step one - preparation

Certified Surgical Technologist 1985-1987

Saint Joseph Medical Hospital, Rio Rancho, NM

• New Regional Full Care Medical Branch child of Albuquerque Saint Joseph Medical Center

• Quality Assurance all aspects following closely to product guidelines and Hospital Policy

• Expertise: Peripheral Vascular System: Variety of Vascular Graphing solutions.

• Responsibility: Inventory and Supply Control all aspects, order, receipt of all equipment

• Central Supply Management: everything having anything to do with a surgical suite and procedural equipment and supply. Inventory order, tracking and receipt.

• Equipment Maintenance: disinfection and sterilization according to manufactures guidelines.

o Zimmer –joint replacement equipment, internal rod placement, QA as described by Zimmer –negative pressure suite and procedure –maintenance

o Depuy joint replacement equipment, internal rod placement, QA as described by Zimmer –negative pressure suite and procedure –maintenance

o Stryker: saws, drills, and parts

o Microscopic equipment

o Care and maintenances of specimens for lab diagnostic procedures.

Memberships

• Cisco Academy Microsoft Products Cyber Crime - Security

• Microsoft – TechNet LinkedIn JD Supra

• Source Forge - Linux Linux Man Pages Global Security

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