Customer Service Sales

MAUREE D. RODRIGUEZ

**** ********** ***** ******, ******* 770-***-**** ****************@*****.***

AREAS OF EXPERTISE

Sales and Marketing

Meet/Exceeds Goals

Bilinguial Extensive Cash Handling

Customer Service

Operational Reporting Retail

Merchandise Displays

Payment Processing

PROFESSIONAL EXPERIENCE

L&B Creations-

Retail Sales Associate- 12/2011-01/2012

Maintain an awareness of all promotions and advertisements.

Assist in ringing up sales at registers and/or bagging merchandise.

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Communicate customer requests to management.

Assist in completing price changes within the department.

Vector Company-

Cutco Representative- 11/2011-01/2012

Attending weekly staff meetings

Filling and submitting customer orders

Reviewing personal performance with the local office manager over the phone daily

Travel to customer homes ,businesses to market products

Seek referrals for future appointments.

Aeropastle-

Sales Associate- 11/2011-01/2012

Greet customers upon entry to the store

Fill products, recover front of the store

Inform customers of daily specials

Communicate with associates for better customer service expierence

supports store standards and maintains the cleanliness and organization of the store

Interacts with customer about the brand to convince them into buying it

I know Style -

Retail Associate – 05/2011 – 07/2011

• Provide transactional customer service, including but not limited to the following: accept and process payments, returns and exchanges and handle other over the counter transactions.

• Inform customers of new products; share product knowledge with the customers

• Give remarkable customer service through all customer interactions

• Responsible for developing an in-depth knowledge of retail and business products and services; department credit cards and shopping gift cards to consumer and small business customers and prospects.

• Practice suggestive selling, offering related items and accessories and driving multiple-unit sales

• Actively participate in sales meetings and offer creative ideas.

• Use all sales tools, including profiling customers' needs through the use of various technologies and sales tools to ensure a consistent and valued customer experience.

• Work on special or periodic projects

• Follow special department operating procedures

Texaco –

Customer Service Attendant – 11/2010-02/2011.

In-charge of accounting a gasoline stations proceeds from payments either using cash or credit cards.

look after the proceeds of payments including providing customer service

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Stock inventories and shelf displays

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately

Answer customers' questions, and provide information on procedures or policies

EDUCATION

BACHELORS OF BUSINESS ADMINISTRATION

Gwinnett Technical College

Contact this candidate