Sales Management

Talented, results-producing Sales and Operations Professional with a proven record of accomplishment in planning and leading sales and marketing strategies in support of business goals and objectives. Demonstrated success driving growth in targeted markets, including agents and brokers. Solid leadership skills; able to build and guide top-performing teams. Adept at communicating with management, team members, and internal departments to coordinate overall efforts.

ACHIEVEMENTS

• Consistent quota-busting performance

• Top ranked Management recruiter, trainer, and mentor for independent agents and brokers in 9-state area

• Third overall balanced scorecard result among nearly 200 other sales teams across the country

• 400% increase in claimant referrals/patients in a 24-month period

OWNER - January 2010 - Present

Claims Cost Consulting - Everett, WA

Evaluate and recommend process change in the area of provider, vendor, and supplier selection and management. Assist TPA and Payer clients in finding solutions for claims costs in the workers' compensation marketplace, including provider relations and contract management.

DIRECTOR OF AUDIGYCARE March 2010 – July 2011

Audigy Group - Vancouver, WA

Designed and implemented this initiative. developed relationships with Third Party Administrators and Insurance Payers for workers’ compensation, group health, and affinity clients. Program scope included credentialing, reimbursement, and network participation for ~200 audiology providers across the US. Initiated and executed program deliverables both for internal staff and external provider base. Areas of responsibility include workers’ compensation reimbursement, negotiation, and evaluation, credentialing, affinity relationships, and competitive intelligence.

NATIONAL ACCOUNT SALES MANAGER June 2009 - January 2010

Astrum Hearing Solutions - Tampa, FL

Managed revenue growth across US in Workers' Compensation, Association, and PPO channels. Oversight for DME company relationships, PPO network contract evaluation, participation and penetration, TPA marketing, and Employer outreach for hearing aids and audiological services. Coordinated internal salesperson's outreach and support efforts. Visited clients and prospective clients and initiated contracts and agreements with new clients. Attended state and national trade shows to drive top-line sales revenue.

ANCILLARY HEALTH SERVICES SALES DIRECTOR 2007-2009

Cypress Care - Duluth, GA

Sales responsibility for WA, OR, ID, MT, AK. Increased workers’ compensation revenue among TPAs and self-insured employers in those areas by 400% over a 2-year period. Grew volume of durable medical equipment, home health, medical transportation, medicare set-asides, and diagnostic imaging. Focused on TPA, employer, and Nurse Case Managers for Worker's Compensation and Auto. Attended trade shows and successfully increased referral base, adding dozens of new clients.

ACCOUNT EXECUTIVE, WASHINGTON STATE 2006 – 2007

Corvel Corporation - Irvine, CA

As a part of the Washington management team, reviewed financial reports and made recommendations for improvement. Developed and executed district sales and marketing plan. Called on key accounts in Washington(>1000 lives) to secure new business and expand existing penetration. Cultivated relationships with Property/Casualty payors and Third-party Administrators(TPAs). Presented a wide array of cost-containment products related to medical claims management for worker’s comp and auto claims.

DISTRICT SALES COORDINATOR, 2002 – 2006

AFLAC Insurance - Bellevue, WA

Lead and direct forward-thinking sales team ranging from 5 to 15 part- and full- time independent sales agents. Responsible for development and execution of district business plan including account servicing, new account development, broker and agent recruitment, and training goals. Developed key relationships with brokers and licensed semi-captive and independent agents in order to implement worksite and individual products in their book of business. Trained new agents in prospecting, account setup, and account servicing methodologies. Developed client relationships and cross-marketed products to key decision maker and employee base. Personal production (premium) was also a key aspect of this position.

EDUCATION & CREDENTIALS

MBA • Bellevue University, Bellevue NE

Bachelor of Arts • Whitman College, Walla Walla, WA

PAHM • Professional, Academy of HealthCare Management(AHIP)

Insurance Licenses • Washington Life/Health/Disability/Property/Casualty

President • ParkRidge Heights HOA – 2010-Present

Member • Healthcare Financial Management Association

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