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Customer Service

Location:
Chicago, IL, 60612
Salary:
Negotiable
Posted:
November 30, 2009

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Resume:

Regina Davis

**** *. ******** ****** #*

Chicago, IL 60612-3339

fh34af@r.postjobfree.com

phone: 773-***-****

cell: 773-***-****

Greetings:

My name is Regina Davis and I would like to bring my experience and talents to your company. I have over 20 years of experience in customer service, organization, planning, and the hospitality industry.

Throughout my career I have learned to be a team player as well as a leader. I have received numerous customer service awards for outstanding service, organization, and planning.

To schedule an interview, please feel free to contact me at your earliest convenience.

I look forward to speaking with you and giving an overview of my extensive experience. I assure you that my interest is your asset.

Most Sincerely,

Regina Davis

Regina Davis

3000 W. Flournoy Street #1

Chicago, IL 60612-3339

fh34af@r.postjobfree.com

phone: 773-***-****

cell: 773-***-****

SUMMARY OF ACCOMPLISHMENTS

Over 20 years of experience in Customer Service and the Hospitality Industry. Excellent planning, organizational, communication and problem solving skills.

EXPERIENCE

2009 – 8.25.09 Comfort Suites Hotel Chicago, IL

Reservations Manager

▪ Responsible for processing group contracts, assist the Sales Department and report to the General Manager.

▪ Prepare financial forecasts and budgets to ensure productivity.

▪ Assist other departments to include Front Desk services.

2006-2009 Hilton Hotel O’Hare Chicago, IL

Reservation Agent / Communications PBX Operator

▪ Responsible for processing group contracts, as well as Parlor Suites that stem directly from the Sales Department.

▪ Responsible for PBX communications from the hotel switchboard.

▪ Responsible for guest services and customer service.

▪ Recipient of Spirit Award for exemplary Customer and Guest Service.

2003-2006 Air Wisconsin Chicago, IL

Customer Service Representative

▪ Responsible for Customer relations regarding boarding and departing

Aircrafts.

▪ Assisted with reservations and planning due to delayed flights and other

travel related business.

▪ Provided Customer service assistance to United Airline and received

numerous Employee of the Month nominations.

1986-2003 Color Image Chicago, IL

Customer Service Representative

▪ Customer service and production coordination duties include order,

answering client calls, and maintaining quality control.

▪ Responsible for troubleshooting any production problems and keeping the

customer informed.

▪ Responsible for operation of production color imaging equipment.

Regina Davis

3000 W. Flournoy Street #1

Chicago, IL 60612-3339

fh34af@r.postjobfree.com

phone: 773-***-****

cell: 773-***-****

EDUCATION

1978-1982 Henderson State University Arkadelphia, AK

1974-1978 Dermott High School Dermott, AK

REFERENCES

Available upon request



Contact this candidate