Customer Service
Resume:
Regina Davis
Chicago, IL 60612-3339
**********@***.***
phone: 773-***-****
cell: 773-***-****
Greetings:
My name is Regina Davis and I would like to bring my experience and talents to your company. I have over 20 years of experience in customer service, organization, planning, and the hospitality industry.
Throughout my career I have learned to be a team player as well as a leader. I have received numerous customer service awards for outstanding service, organization, and planning.
To schedule an interview, please feel free to contact me at your earliest convenience.
I look forward to speaking with you and giving an overview of my extensive experience. I assure you that my interest is your asset.
Most Sincerely,
Regina Davis
Regina Davis
3000 W. Flournoy Street #1
Chicago, IL 60612-3339
**********@***.***
phone: 773-***-****
cell: 773-***-****
SUMMARY OF ACCOMPLISHMENTS
Over 20 years of experience in Customer Service and the Hospitality Industry. Excellent planning, organizational, communication and problem solving skills.
EXPERIENCE
2009 – 8.25.09 Comfort Suites Hotel Chicago, IL
Reservations Manager
▪ Responsible for processing group contracts, assist the Sales Department and report to the General Manager.
▪ Prepare financial forecasts and budgets to ensure productivity.
▪ Assist other departments to include Front Desk services.
2006-2009 Hilton Hotel O’Hare Chicago, IL
Reservation Agent / Communications PBX Operator
▪ Responsible for processing group contracts, as well as Parlor Suites that stem directly from the Sales Department.
▪ Responsible for PBX communications from the hotel switchboard.
▪ Responsible for guest services and customer service.
▪ Recipient of Spirit Award for exemplary Customer and Guest Service.
2003-2006 Air Wisconsin Chicago, IL
Customer Service Representative
▪ Responsible for Customer relations regarding boarding and departing
Aircrafts.
▪ Assisted with reservations and planning due to delayed flights and other
travel related business.
▪ Provided Customer service assistance to United Airline and received
numerous Employee of the Month nominations.
1986-2003 Color Image Chicago, IL
Customer Service Representative
▪ Customer service and production coordination duties include order,
answering client calls, and maintaining quality control.
▪ Responsible for troubleshooting any production problems and keeping the
customer informed.
▪ Responsible for operation of production color imaging equipment.
Regina Davis
3000 W. Flournoy Street #1
Chicago, IL 60612-3339
**********@***.***
phone: 773-***-****
cell: 773-***-****
EDUCATION
1978-1982 Henderson State University Arkadelphia, AK
1974-1978 Dermott High School Dermott, AK
REFERENCES
Available upon request
Contact this candidate