Customer Service
Resume:
Ernst Rigaud
Roslindale, MA ****2
***********@*******.***
EDUCATION
Associates Technical Institute Boston, MA
Comprehensive Multi-language Program
Northeastern University Boston, MA 1994
Automobile Damage Appraisal Program
Salter School Malden, MA 2011
Health Claims Specialist Program
SKILLS /QUALIFICATIONS
Microsoft Office CPT-4 ICD-9 –CM Post payments Post charges Accounts Receivable Medisoft Medicare BCBS, Medical Terminology HIPPA HCPCS
Computerized Billing Health Insurance Claims Insurance
Medical Office Procedures Transcriptions Medical Law & Ethic
EXPERIENCE
Collection Company of America Norwell, MA 3/2007-6/2010
Collection Account Representative
• Expertise in reenergizing stagnant customer accounts
• Excellent negotiation skills with the ability to interact with clients, to establish equitable payments
• Maintain and resolve billing errors to maintain positive relations
• Communicate regularly and effectively with clients who are delinquent on there accounts
• Complete documentation of collection efforts include communications, raison for default on a payment plan
Filenes Department Store Boston, MA 11/92-01/93
Generated Cash Flow, Customer Assistant
Norrell Service Inc., Cambridge, MA 01/93-/7/95
Administrative Assistant
Data entry, proofreading
Verifying Customer Account
Update Accounts
Generate Daily Report
File Conversions, Claim adjustment.
Assignments have been at various companies including United Parcel Services,
Aetna Insurance, and Continental Insurance.
Seek Consultants, Wakefield, MA
Clerical Support
Process Federal Express package, and UPS shipping. Transported hardware to various locations
Update customer files and generated daily reports.
Konica Business Machines Inc Boston, MA 6/90
Administrative Assistant
• Supported sales department and administration department
• Generated weekly and monthly reports
• Maintained inventory records
• Logging and tracking of all questionable charges and invoices
• Printed daily sales and rental equipment record monthly meter charts
References upon request
Contact this candidate