Customer Service Manager
Resume:
Kamaria Simmons
Atlanta, GA **346
*******.*******@*****.***
Overview
A challenging position in RETAIL MANAGEMENT requiring an effective team leader with a strong customer focus, sales and marketing skills, and a demonstrated track record for new business development.
Strengths
Strong organizational skills
Customer service
Energetic work attitude
Floor set design and visual displays
Excellent communication skills
Experience
Von Maur, Alpharetta, GA September 2011-Present
Assistant Manager of Women's Shoes
Maintain a positive attitude to make customer's shopping experiences memorable and pleasant.
Train new employees by providing knowledge of specific store tasks and policies.
Promptly respond to general inquiries from members, staff, and clients via mail, and phone.
Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Prevent store losses using awareness, attention to detail and integrity.
Contact customer's to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Organize weekly sales reports for the sales department to track product success.
Guarantee positive customer experiences and resolved all customer complaints.
Stein Mart, Alpharetta, GA October 2006-Sept. 2011
Dpt Manager of Home/linens and shoes/auditor January 2009-Sept. 2011
Customer Service Manager October 2006-January 2009
Earned management trust by serving as key holder, responsibly opening and closing store.
Trained new employees by providing knowledge of specific store tasks and policies.
Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Cross-trained and provided back-up for other customer service representatives when needed.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Assisted customers with store and product complaints.
Prevented store losses using awareness, attention to detail and integrity.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Kroger Grocery Store, Cumming, GA October 2007-April 2008
Customer Service Supervisor
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Assisted customers with store and product complaints.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Processed merchandise returns and exchanges.
Produced money orders and western union transactions for customers.
Accurately balanced cash drawer after every shift.
Monitored cash drawers in four checkout stations to ensure adequate cash supply.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
IRL of Atlanta, Norcross, GA January 2005-October 2006
Collections Representative
Trained new employees by providing knowledge of specific tasks and policies.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Save Rite, Lithonia, GA July 2004-January 2005
Winn-Dixie, Pensacola, FL July2001-July-2004 Customer Service Supervisor
Greeted customers entering the store to ascertain what each customer wanted or needed.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Produced money orders and western union transactions for customers.
Accurately balanced cash drawer after every shift.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
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