Recent College Graduate experienced in Customer Service

John Bumanglag

**** *. ********* *****

Gilbert, AZ 85297

360-***-**** mobile, ****.*********@*****.***

Objective: Seeking an opportunity to utilize my education in Marketing and Management in the hospitality industry. Demonstrate my superior customer service while gaining new and valuable skills for future career advancements and professional growth.

Education: Bachelor of Business Administration, Marketing and Management

University of Washington (Graduate Year 2009)

Qualifications:

Skills

 3 years experience in customer service positions

 Experienced in Microsoft Office (Word, PowerPoint, Excel, Publisher, IE)

 Type 60 words per minute

 Effective communicator with a wide range audience

 Able to multi-task without sacrificing quality of work in a fast paced environment

 Able to meet deadlines and goals by prioritizing tasks

Abilities

 Exudes extrovert characteristics; outgoing and personable

 Fully capable in any physical requirements

Employment History:

Sales Associate

July 2006-August 2007

South Puget Sound Community College Bookstore (Olympia, WA)

 Maintained appearance of the sales floor by restocking and facing products

 Balanced and recorded daily sales transactions

 Assigned to special projects which included campus advertising and assisting with inventory check-in directly from buyer

Cashier

September 2005-January 2006

Wal-Mart (Lacey, WA)

 Upheld company commitment to customer service by anticipating and acknowledging customer needs

 Maintained a thorough knowledge of all products and associated details

 Responsible for balancing cash register after each shift

Office Assistant

June 2003-June 2004

Office of Superintendent of Public Instruction (Olympia, WA)

 Collaborated with other office assistants in preparation for state wide scholastic board meeting

 Became proficient in clerical duties which included, data entry, filing, recording and transpiring meeting notes, copying

and faxing

 Managed business contacts in office database

Courtesy Clerk

April 2003-August 2005

Safeway (Lacey, WA)

 Responsible for keeping the meat department up to health code

 Trained all new Courtesy Clerks

 Built rapport with repeat customers

References gladly available upon request

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