resume
Resume:
JOSEPH GREER
HOWARD BEACH, NY **414
*******@*****.*** ______________________________________________________________________________________
I’m looking for a place that I can call home. I am looking for a company where I can come in, grow and advance within the company. I will use my Desktop support skills and my customer service experience to be a well rounded employee. I am a fast learner and have the Desire to take on new challenges and I will not fold under the pressure.
TECHNICAL ABILITY/EXPERIENCE
• Windows XP, Windows 7 and Server 2003 OS…Active Directory…Hardware/Software Installation
• Trouble Shooting…Desktop Support…Customer Service…Remedy 7.0 Ticketing System
• Laptop Systems…Hardware and Software Repair…Symantec Ghost…Acronis…Sametime 7.5
• Microsoft Office 2003/2007…Tuff Disc…Partition Magic…F-Disc…Imaging…Virus and Malware removal
• Symantec backup Exec
CERTIFICATIONS
MICROSOFT CERTIFIED SYSTEM ADMINISTRATOR (SERVER 2003)
MICROSOFT CERTIFIED PROFESSIONAL (XP)
CCENT
SECURITY+, NETWORK+, A+
LENOVO WARRANTY BASIC CERTIFIED
Lenovo Notebook Systems Service Training
EXPERIENCE
11/2009 – WIPRO TECHNOLOGIES
PRESENT DESKTOP SUPPORT/SITE SUPPORT ENGINEER – CLAYTON
Set up and configure Laptops and Desktop with their peripherals
Maintain, update, troubleshoot and backup Servers
Setup and coordinate IT Projects with Internal and external vendors
Deploy, maintain and upgrade software
Install, configure and Manage ports
Kept track of all client documentation through Remedy Ticketing System
Provide customer familiarization, if necessary, with the use of the diagnostic procedures and testing equipment for problem solving.
09/2008 – CISCO SYSTEMS, INC., RTP
07/2009 ITCiscoTech-Support Engineer
Perform general maintenance tasks, cleaning up the hard drive of unwanted files using Disk cleanup, CCleaner and Defrag
Install updates using Lenovo update software and needed patches, drivers etc.
REPAIR software issues with Outlook 2003/2007, VPN, Wireless, Internet Explorer and Firefox in a timely fashion to ensure customer satisfaction
Hardware issues with LCD screen, keyboards, hard drives, system boards, internal and external wireless cards, and CD Rom’s.
Provide customer familiarization, if necessary, with the use of the diagnostic procedures and testing equipment for problem solving.
Kept track of all client documentation through Remedy Ticketing System
Installation of new and redeployed equipment
Perform maintenance on all hardware and software relating to workstations and laptops
04/2009 – Transportation Security Administration
06/2009 Transportation Security Officer-RDU Airport
Discover and stop emerging transportation security threats, utilizing state of the art technology
Coordinate security involving aviation, rail, and other surface and maritime transportation
Educate and provide friendly customer service to travelers
Oversee most transportation-related responsibilities of the federal government during a national emergency
06/2008 – ALLSCRIPTS, RALEIGH, NC
09/2008 MIGRATION TECHNICIAN
Migrate Client systems from an Oracle data base to a SQL Server data base
Connect to client’s servers remotely
Install needed files for the migration
Install and Configure New Client Interfaces
Verify That Installation and transfer of information was successful
NFRASTRUCTURE; GRANER, NC
01/2008 - DEPLOYMENT SUPPORT SPECIALIST
05/2008 Staging and warehousing of all equipment from vendors De-installation, data wipes and the recovery of old assets.
Use system tools to verify security specifications were met as per the client’s requirements
01/2008 PEAK 10; RALEIGH, NC
NOC SUPPORT
Monitor and acknowledge alerts generated by the physical/environmental, network,
And server management systems
Be accountable for the resolution of support issues by monitoring a trouble ticket
When required, escalate events in a timely manner to the appropriate individual according to documented escalation procedures
11/2007 ROBERT HALF TECHNOLOGY; RALEIGH, NC
DEPLOYMENT TECHNICIAN
Set up and configure PCs and their peripherals
Performed port testing on the cables all the way back to the patch panels Installed video cards into multiple workstation computers
JAN 2007-
JULY 2007 WASTE INDUSTRIES; GARNER, NC
RESIDENTIAL DRIVER
Operate a residential collection truck on public roadways to collect waste
Responsible for pre and post trip inspection of vehicle
Create and complete daily reports and route sheets
EDUCATION
SUMMER 2007-
SUMMER 2008 NEW HORIZONS COMPUTER LEARNING CENTER; RALEIGH, NC
Install, configure, upgrade & troubleshoot vendor neutral systems
Installed and configured windows 2000/03 server. Set up users, policies
Understanding of development, networking, security & business concepts
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