Manager Customer Service

***** *******, ******** ******** *****•313-***-****•**********@*******.***

William L Cooley

Summary of Qualifications

Dedicated leader with a comprehensive background of management and supervisory experience. Demonstrated ability to teach, train, motivate, and manage team members to achieve organizational objectives.

Core Competencies

Operations Management Inventory Control Quality Management Site Safety

Distribution and Transportation Training and Development Lean Manufacturing Practices Production Compliance

Material and Operational Planning Internal Safety and Environmental Auditor Budgeting and Cost Reductions

Professional Experience

2010 to December 1 2011: Safety and Health consultant for Severstal N.A. Dearborn, Mi.

Developed audits and an audit system for the company as well as the local union and their represenitives for Local 600 of the UAW; trying to instill a health, environmental, and safety philosophy that will carry on to the next generation of employees.

National Steel / U.S. Steel Corporation, Ecorse Michigan, Great Lakes Division

12/08 There was an extensive plant shut down at the great lakes works that lasted until early 2010 when full production began to take place. This was due to the economic down turn affecting most people in this region, and at that time I decided not to return due to the uncertainty of the steel industry.

6/04 Appointed production-planning manager for the finishing division at Great Lakes Works. Responsible for the manufacturing process’ for the finishing division.

5/03 Worked in the shipping / warehouse department for the cold rolling division as a coordinator for all outbound coil’s processed for the customer and or suppliers.

11/98 Material coordinator and purchasing manager for the mechanical maintenance line side spares, Blast furnace operations for internal and external inventory control. Using CMMS Inventory management system; Developed excel spreadsheets as primary buyer for all maintenance parts to document use and inventory as well as managing cost and departmental budgets out side of the CMMS system.

6/92 Supervising quality manager for the inspection / quality unit within the finishing division; Responsible for the QMS within the finish division. PPAP, SPC, FMEA, APQP, 5 why methodology’s

3/91 Requested to represent the finishing unit for the General Motors Targets for Excellence certification process based upon our success with the Ford Q1 certification.

2/90 Added as an additional resource for the upcoming Q-1 Ford certification process as an operating / quality represenitive.

9/87 Start up of new inspection facility at Great Lakes, the Customer Service Line.

Supervisor responsible for all aspects in the production and quality departments.

1984-1987 Material coordinators for the Electro Galvanizing line.

2005 Developed an oil reclamation project to recycle and reclaim the used oil that is generated in the temper rolling process of the cold reduction mill of the finishing division. This generated a substantial savings in the purchase and recapture of spent and used oil’s for the mill.

1998 Implemented a line side spare program for the blast furnace mechanical maintenance department; at that time there were very few ways to document and track parts and material usage to ensure that the correct amount of an item is available when needed and where that item may be stored. (So anyone may come in and request an item either by computer or spread sheet and could be able to locate that item.) This eventually reduced overall cost because items were not purchased with out the actual data reflecting a need to replenish as a line side spare. By setting a min-max limit we always kept track of the need and cost. And also, with the section – row- bin locations now established locating the item could be done by anyone.

Internal auditor and lead auditor for Quality, Environmental and Safety for 10 years. (1998 thru 2008)

ISO/TS 16949 and ISO 14001 Trained Auditor (2000 thru 2008)

• Proficient in Microsoft Excel, Word and Power Point presentations.

• Continuous Improvement / Process Team Leader 2000 thru 2008.

• Quality Assurance auditor for Ford / G.M. Automotive exposed parts. 1987 thru 1998

• Substantial working experience with material handling equipment within the integrated steel industry; Slab carriers, coke and ore loaders, slag haulers, rail cars, hi-lo’s, ram tractors, road graders, overhead cranes as well as the hot metal carriers. Extensive work in regards to the application of JSA’s and the SOP’s that pertain to the safe operation of all equipment within my jurisdiction

Education: Wayne State University Detroit, Michigan

Business Management

References: Available upon request

Contact this candidate