Accounting Customer Service
Resume:
RUTH A. MCKINSEY
Noblesville IN 46060
Day Time: 317-***-****
************@*******.***
Accountant
Defense Finance and Accounting Services
Accounts Receivable/Reimbursable
Indianapolis, IN
Certifying Authority for monthly collection of Government and Public Accounts Receivables recorded worldwide in numerous automated processing and data warehousing systems.
Document issues delaying timely processing/collection of Reimbursables. Effectively communicate with Military installation Budget Analyst and Resource Management staffers clarifying issues/actions that can only be resolved with their support. Daily working with accounting technicians and installation Budget Analyst staffers with the objective of formulating corrective actions so collections can be processed in a timely manner.
Provide guidance/training to accounting technicians regarding their responsibility that ensure accuracy of reimbursable financial data entered by installation staffers into the various automated systems and data warehouses. Developed training SOPs addressing researching methods, resolving billing issues, customer service, etc. Assembled a 'Desk Procedures Guide for Accountants' outlining daily and monthly responsibilities with easy to follow screen shots of computer processes.
Lean6 Green Belt certified.
Answer internal &external requests for information within suspense dates allowing sufficient time for management involvement, if necessary. Provide management with monthly review of delinquent accounts receivables and action in place to resolve issues thereby clearing delinquencies within established timeframes.
Pursue new procedures/processes to accomplish constantly changing mission requirements. Participated actively and constructively in meetings/briefings; shared ideas and query others for input; maintain mutually beneficial working relations with internal and external customers. Demonstrate diverse knowledge and understanding of DoD FMR Regulations/Policies/Procedures, Internal Control concepts/procedures, as well as General Accepted Accounting Practices.
Supervisory Systems Accountant
06/1994 to 08/1998 [RETIRED 8/01/1998]
Defense Finance and Accounting Services
Directorate of Transportation Payments
Indianapolis, IN
Developed process improvement strategies aimed at the enhancement of EDI capabilities with-in the agency. Identified internal/external customer expectations while implementing valid techniques to collect and interpret customer satisfaction levels. Assessed and integrated new computer technology to improve productivity and efficiency of current automated accounting systems. Ensured automated systems designs provided for the integrity of financial records and capacity for conducting effective
Internal control reviews.
Supervisor of Transportation Payment Division responsible for the timely processing and payment of Government Bills of Lading and Commercial Bills of Lading issued for the movement of materials, equipment and personnel. Division was made up of three sections comprised of 2 lead accounting technicians and 25+ technicians per section and a 6 person mail room. Tasked with implementing a ‘paperless’ environment to include EFT for compliance with mandated 'Prompt Payment Act'. DFAS liaison between installations shipping personnel, financial/budget personnel and the major transportation providers [air, land, water, and rail] to arrive at a process that satisfied all regulatory requirements, provided auditable documentation and enhanced timely payments.
Supervised 24 staffers engaged in identifying requirements of new and modified automated financial management systems. Reviewed legislative proposals/changes; determined impact on operational policies, programs, and systems. Analyzed manual processes; prepared recommendations for changing methods, procedures, policies, and practices to support most efficient organization concept. Served as DFAS and DoD liaison with commercial carriers regarding EDI and EFT issues/problems.
Supervised 7 staffers engaged in developing/conducting reviews, studies, audits, and evaluations to determined agency compliance with regulatory requirements. Represented the Directorate on issues related to quality assurance and internal management controls. Recommended improvements to accounting, payment, and examination processes and procedures supported by conclusion drawn from operational studies and trend analysis.
Accountant 01/1993 to 06/1994
Defense Finance and Accounting Services/HQ
Compliance and Review Directorate
Crystal City, DC
Coordinated the development of interactive accounting programs and established a financial management information network operational between six operating centers. Established and lead study teams, within the financial accounting network, responsible for identifying and resolving operational problems. Lead Accountant in conducting professional on-site reviews of financial functions which were related to disbursing, travel, military/civilian pay, etc. Conducted studies of established Internal Controls; identified areas reflecting weaknesses which could contribute to potential fraud, waste and mismanagement practices. Assessed overall effectiveness of accounting operations by interviewing personnel involved in the accounting processes; reviewed input to and output from automated accounting systems. Prepared staff [white] papers describing regulatory and systemic changes which were necessary to prevent adverse impact on financial accountability. Provided authoritative analysis of accounting operations and developed policies that ensured the efficiency and effectiveness of all accounting functions across the agency.
Senior Staff Accountant
07/1991 to 01/1993
Navy Surface Warfare Center (NSWC)
Crane, IN
Conducted programmed Internal Reviews. Investigated Review finds to ensure compliance with regulations, directives and general accepted accounting practices and principles. Held in-depth evaluations, interviews and analysis of financial records to detect potential Internal Control weaknesses. Evaluated operational instructions and procedures to support recommendations for changes that would supported a most efficient and effective operation. Reviewed all regulatory changes and advised upper management of compliance requirements. Revised outdated operational instructions/procedures and conducted instructional workshops/classes for functional staffers and management personnel.
Auditor 07/1989 to 07/1991
Defense Contract Audit Agency (DCAA)
Columbus, OH
Planned, scheduled and performed audits on financial books/records of government contractors. Prepared clear and concise audit findings to support proposed adjustments and assess tax liabilities plus applicable penalties/interest against billings/progress payments submitted by contractors. Developed in-house training for junior auditors and conducted training workshops/classes.
Supervisory Operating Accountant
07/1988 to 07/1989
Naval Ship Weapons Engineer (NSWE)
Port Huenene, CA
Supervised a Division comprised of three Branches staffed by 47 accounting technicians. Functioned as the Head of Accounting with responsibilities for General Ledger, Financial Reporting, Payroll, Accounts Payable, Accounts Receivable, Invoicing/Billings, Perpetual Inventory records, Cash Management/Forecasting and Treasury Reconciliation’s. Provided guidance addressing matters and issues having impact on accounting, finance and budget processes to Comptroller and Base Commander. Tested and validated reliability of Internal Controls to detect Fraud, Waste and Mismanagement issues.
Supervisory Operating Accountant
05/1982 to 07/1988
Naval Ordnance Station (NOSL)
Louisville, KY
Supervised a Division comprised of three Branches staffed by 41 accounting technicians. Functioned as the Head of Accounting with responsibilities for General Ledger, Financial Reporting, Payroll, Accounts Payable, Accounts Receivable, Invoicing/Billings, Perpetual Inventory records, Cash Management/Forecasting and Treasury Reconciliation’s. Provided guidance addressing matters and issues having impact on accounting, finance and budget processes to Comptroller and Base Commander. Tested and validated reliability of Internal Controls to detect Fraud, Waste and Mismanagement issues.
Supervisory Agent and Treasury Agent
8/1974 to 05/1982
Internal Revenue Service
Houston, TX
Supervised an Audit Group comprised of 9 Auditors. Monitored workload assignments, training requirements, and performance evaluations and provided mentoring to Auditors and other Supervisors. Conducted on-site visitations to observe Auditor in a field environment and validated Auditor's compliance with regulatory processes/procedures. Reviewed completed audit findings before Auditor submitted to taxpayer to ensure adequate documentation and valid application of tax law.
Planned, scheduled, and conducted examinations on Individual, Corporate, Excise, Estate and Partnership returns to determine compliance with federal tax regulations. Prepared clear and concise audit findings to support proposed adjustments and assessed additional tax liabilities, penalties and interest. Served 4 assignments as Lead Instructor at the IRS Regional Training Center in Cincinnati, OH. Conducted workshops, gave lectures/talks and served in taxpayer assistance programs.
EDUCATION:
University of Louisville
Bachelor Degree-Major Accounting,
GPA: 3.5 Graduated 05/1974
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