IT Change Control (Change Management) & Project Management Professiona

Robert T. Smith

Phone: 781-***-**** email: ************@*****.***

Cell: 781-***-**** 24 Ocean Street, Lynn, MA 01902

LinkedIn webpage at: http://www.linkedin.com/pub/7/815/616 (click view full profile)

PROFESSIONAL PROFILE: IT Change Control (Change Management) & Project Management professional, with proven experience to design/setup and administer a formal change control program and associated change control board. Excellent experience regarding compliance of Sarbanes-Oxley Section 404, and SAS70 requirements.

• Managed projects for both software and systems implementation to QA, UAT and production environments.

• Proven relationship and consensus building skills; liaison between IT and business units

• Development of policy, procedure and training documentation for IT processes

• Problem Management reviews to determine root cause; decrease mean time to recovery (MTTR).

• Experienced in vendor negotiation, oversight and management.

• Complete review and redesign of financial corporation’s SDLC process.

• Effective manager of staff and budgeting processes to reduce bureaucracy while maintaining effective controls; management to include hiring, training, coaching, reviewing, disciplining, as necessary.

• Streamline operational effectiveness between Change Management, Helpdesk, Problem Management, Production Operations, QA/UAT, Release Engineering and the business.

PROFESSIONAL EMPLOYMENT HISTORY:

First Marblehead – IT Change Control Manager & Project Manager, September 2006 to 2008

• Managed Change Control process and staff as part of the Enterprise Configuration Management group.

• Redesign of the IT CM process; rewrite of the policy, procedure, training materials and associated documentation, and implementation of formal Change Control Board.

• Assess risks associated with each individual IT change, timing of changes, so as not to impact each other (collisions), resource issues associated with changes, and system stability and availability monitoring.

• Liaison between IT departments and our lines of business to make all changes transparent to our user community, internal and external.

• Reviewed CM process and its relationship with other IT process to write SOX controls, and tests to mitigate those risks. Managed internal and external auditors as part of all compliance audits.

• Designed and implemented monthly change management metrics for senior management review.

• Worked as part of a committee redesign SDLC process

• Chaired committee consisting of senior management to investigate the level of emergency changes, then worked to reduce percentage of those changes, through research and investigation.

• Played a integral role on release planning committee, and QA/UAT environments synchronization.

• Manage my staff, and the implementation of multiple IT projects associated with major changes.

• Work very closely with Problem Management (developing RCA’s), Release Engineering, QA/UAT, Data Center Operations, Infrastructure Services, and software development groups, and external vendors.

• Spearheaded the creation of SLA’s and SOP’s and associated change process exceptions within IT.

Nautical Executive - Project Manager, 2004 - 2006

• Worked with web design consultants to construct e-commerce website from the ground up.

• Managed vendor negotiations and facilitated logistics of products.

• Conducted in-depth research of all competitors, their products, and their pricing strategies. Researched all product lines, and chose only the finest products to make available to our customers.

• Conducted process improvements from data gathered by end user needs assessments.

State Street Global Advisors - Change Management Program Manager/Project Manager, 2000 - 2004

• Redesigned and executed the change management program. Structured and wrote a complete policy and process manual, training program, and conducted the day-today maintenance and operation of the program.

• Managed staff of Clearcase Admins and process to ensure compliance with policy and procedure

• Worked with application teams to construct a web-based change calendar

• Informed executive staff of emergency situations (applications down/server or network down situations), and spearheaded institution of contingency plans.

• Completed weekly and monthly reports to be sent out to senior IT staff, and then reviewed at corresponding meetings.

• Chaired weekly Change Management Meeting.

• Conducted IT process improvements from data gathered by end user needs assessments.

• Worked in a project management capacity on many IT initiatives, reporting to Exec. Management.

• Managed project working with local, regional and global partners to transfer code development to off-shore companies.

Genuity, Inc. – IT Project Manager and IT Change Management Leader, 1998 - 2000

• Demonstrated ability to lead cross-functional teams, coordinate and manage multiple projects, able to interface with all levels of the organization, to lead, motivate and get the job done.

• Chair of the weekly Change Management Meeting, with managers from all IT departments in attendance.

• Completely redesigned the Change Management Process; streamlining it, and other business processes to fit better within the IT organization.

• Managed overall coordination of all critically impacting events called into the IT Help Desk, through problem resolution (RCA’s) and confirmed customer satisfaction.

• Work with appropriate support groups to set and enforce service level agreements, to review postmortems and where appropriate, to identify root cause of critical and/or reoccurring events.

Salem State College - Computer Laboratory Supervisor, 1996 - 1998

• Managed seven open-access campus computer labs, with a staff of 22 employees.

• Desktop support for all laboratories

• Set direction of projects, budgeting, and staffing. In addition, troubleshooting problems in OS and applications programs.

• Conducted computer, printer and network maintenance. .

Environmental Support Technologies, Inc., - Founder/Principal Owner, 1992 - 1996

• Provided environmental contracting services to federal, state and municipal agencies, as well as consulting and engineering firms throughout New England.

• Write formal proposals, contract negotiation, management, marketing, project planning and execution, logistics, budget forecasting and administration, and EPA oversight.

• Conducted services that included environmental remediation, site research services, groundwater treatment systems installation, petroleum tank installation/removal, and environmental drilling to seek extent of contamination plumes.

New England Environmental Tech. - Crew Leader/Assistant Laboratory Director, 1990 - 1992

• Conducted site research, environmental drilling, and all analytical work at in house laboratory

• Qualifications to operate and maintain gas chromatographs, mass spectrometers, and atomic adsorption analytical test machinery.

EDUCATION:

• Boston University, Project Management Evening Certification Program, December 2000

• Salem State College, BS in Management Information Systems & Management: May 1998

• Clark University; Foundations in computer technology, Networking essentials, Administering MS Windows, NT 4.0, Supporting Windows NT 4.0 Core Technologies, November 1998

• United States Navy, various courses related to all mechanical systems on board the fast attack Submarine USS Baltimore, SSN-704, September 1981-September 1985 (secret clearance)

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