Hardworking administrative assistant

Denise M. France

**** ***** ***** ***

740-***-****

***********@*****.*** (all lower case)

Objective To obtain full time employment as a medical transcriptionist.

Professional Skills • Microsoft Office

• Microsoft Windows

• WordPerfect 5.1/6.1

• Excel

• Access

• Spreadsheets • Filing/Editing

• Typing (55+ wpm)

• Office Procedures

• Telephone Skills • Accounting

• Business Math

• Business English

• Management Skills

• Customer Service Skills

Education At Home Professions – Medical Transcriptionist course

Gallipolis Career College

URG

2005 – Real Estate classes

Employment Skills • Very fluent with spreadsheets of all types, working with Access and Excel programs

• Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on as-needed basis

• Ability to follow instructions well and make decisions with no supervision

• Motivated and supervised 15+ employees on daily basis

• Maintained all record-keeping procedures without error

• Delegated responsibilities to employees to meet company’s expectations

• Effectively developed telephone communication skills and consistently met quotas

• Perform background checks on prospective employees.

• Assist employees with housing matters.

Employment History

Administrative Assistant, Infocision Management Corporation

• Answering phones

• Greet visitors and applicants

• Schedule interviews

• File audits

• Several different reports and spreadsheets. 4/01 to Present

Administrative Assistant, Family Addiction Community Treatment Services

• Schedule appointments for clients

• Maintain client files and confidentiality

• Work with Adults and Adolescents with ATOD (Alcohol, tobacco and other drug) problems

• Work closely with court and law enforcement officials on the Domestic Violence Program 12/99 to 4/01

Administrative Assistant, Gallia County Child Support

03/99 to 12/99

Housing assistant – J.R. Properties

Assisting with the placement in rental properties.

Commercial Cleaner, Scioto Services of Mansfield. 3/30/09 to Present.

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