Customer Service Life Insurance
Resume:
Jacqueline A. Carswell
Cinnaminson, NJ 08077
**********@***.***
Objective:
To obtain a challenging position with diverse responsibilities utilizing my experience in
various areas.
Summary of Qualifications:
• Excellent interpersonal communication skills with the ability to negotiate.
• Self-motivated; able to set effective priorities to meet goals and operational deadlines.
• Proven communication skills, both oral and written.
• Self-starter; adapts easily to new concepts and responsibilities, ability to work fast and
accurately in a fast paced, high pressure environment.
• Computer literate; Microsoft Word, Excel, Quick books, Internet.
• Licensed in real estate, life and health insurance 2003 - 2007.
Work Experience:
Reliance Standard Life Insurance, Philadelphia, PA
Billing Customer Service Specialist
2007 – Present (currently employed)
• Perform timely enrollments, terminations, salary changes and billing issues.
• Assist clients with understanding and implementing their changes into our new online billing
system.
• Post monthly premium payments to various clients accounts.
• Expresses ideas and conveys information clearly and concisely.
• Achieved in reducing the amount of back log in our newly acquired billing system to a one day
turn around. Worked extra hours to achieve this success.
• Team player. Works well with my co-workers. My co-worker and I are the go-to-person if any
co-worker or office can not figure out their issues with the billing system. We assist in
rectifying.
Commerce Banc Insurance Services, Cherry Hill , NJ
Benefits Administrative /Billing
2002 – 2007
• Researches, resolves and responds to complex claims, service billing issues and other inquiries.
• Accurately reconciles over 30 carrier bills on a timely basis each month.
• Enters customers premium checks receipts daily and notified them if payment was late.
• Performs full service for insurance clients. Terminations, enrollments, cobra, monthly billing
invoices and claims.
Carswell Electric, Cinnaminson, NJ
Office Administrator/Bookkeeper
1986 – 2002
• Utilizing Quick Books program, responsibilities include a diversified range of administrative
functions preparing financial reports, performing bookkeeping and payroll duties.
• Responsible for ordering supplies and maintaining inventory.
• Employ effective prospecting/cold calling techniques to identify and acquire an account base.
Awards:
Employee Recognition Program Award, 2009
• Received award for extra effort, such as successful accomplishment of a special project outside an
employee's normal job description. Work in making successful, measurable process improvements resulting
in work flow and/or monetary savings to Reliance Standard Life Insurance Company.
Contact this candidate