Customer Service Sales Representative

T: 516-***-**** TAMALA GLOVER E:******@*****.***

OBJECTIVE Obtain a position within a company that will use my years of experience to future promote their business.

EXPERIENCE SALES CONSULTANT

Verizon Wireless, Hicksville, NY 7/2011-10/2011

Activate new accounts as well as maintained present account upgrades. Assisted costumers with the knowledge of Verizon’s product and price plans to better their shopping experience. Answered multiple phone lines, with every day general office duties.

FREELANCE/TEMP

BMRS - Billing, filling, digital art, data entry, and website creation. 2008-2011

AT&T - Managed kiosk in Broadway Mall, customer service, and activated wireless phone ac-counts. H&M - Sales representative, customer service, maintained clothes on sales floor. T-Mobile - Sales representative, customer service, and activated wireless accounts.

ACCOUNT MANAGER

Coca Cola, Bronx, NY 12/06 - 2/08

Managed assigned accounts and established close working relationship with key buyers. Con-sulted with customers to find their future needs, provided guidance to the research and devel-opment team to ensure customer needs is met. Managed a complete sales process: prospecting, needs analysis, price negotiation, purchase approval, closing and follow-up. Worked closely with technical support team and merchandisers to ensure customer satisfaction after the sale. Studied competitive products and articulated benefits of company’s products relative to com-petition.

Parts Inventory/Temp Hire 9/06 - 12/06 Coca Cola, Bronx, NY

Established operational procedures for activities; such as a verification of incoming and out go-ing shipments, handling and disposition of materials and keeping warehouse inventory current. Inspected physical condition of warehouse equipment and prepared work orders for repairs and requisitions for replacement of equipment.

EDUCATION UNIVERSITY OF SUNY OLD WESTBURY

Old West Bury, New York Bachelors of Arts Media and Communications May 2003

SKILLS Customer service, type 50 wpm, can create websites using iWeb, Power Point, Microsoft Word, Excel, QuickBooks, Outlook, Lotus Notes, Adobe Photo Shop CS4.