Customer Service Medical

GINAH CHINN

*** * **** ***** ********, VA *****

(h) 703-***-**** (m) 703-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Experienced Customer Service Professional. Comfortable with interacting with all levels in an organization. Has 4 years of Recruiting and HRIS (PeopleSoft) experience. A team player who is detailed oriented, dedicated and reliable. Problem solving skills and enjoys learning new programs and processes.

¬Skills

• HRIS

• Data Entry

• Customer Service Skills

• MS Office-Word, Excel

Contracting HR Roles (Quadrant, Inc., ClearSoft, Inc.) Aug 2010-Nov 2011

• Recruiting experience in administrative, clerical, IT and healthcare(Medical Transcriptionist)

• Administered reference and background checks

• Execute all aspects of the recruiting process for assigned positions: posting, sourcing, phone screening, scheduling and offers

• Assist with entering and updating candidates records in applicant tracking system.

• Provide administrative support to recruiting dept including new hire packets.

• Entered new hires, contractors, data changes and updates into PeopleSoft system

• Timesheet auditing

• Ran weekly/monthly reports

• Created reports requested by employees.

• Created new employee files

• Generated welcome letters/termination packages to employees.

• Managed I-9 documents as well as entered into e-Verify

• Assisted benefits, which included completing life insurance forms for termed employees

• Added employees/dependents to insurance for open enrollment into PeopleSoft system

• Supporting the HR Director which includes managing calendar and other projects

• Entering termination tickets through the ‘Remedy’ application

• Managed company events such as catered meetings, trainings and company picnic.

Booz Allen Hamilton Aug 2009-May 2010

HRIS Specialist (Lead)

• Working with managers and developers troubleshooting, upgrading, UAT testing, and maintaining PeopleSoft/ePerformance along with entering data changes and updates

• Monitor s3 ticketing application to look for trends and issues

• Assist the manager with administrative functions, including daily operations, assist teammates with day to day questions

• Generate and maintain custom reports for the assessment process

• Provide operational support to HR business partners with regards to the assessment process

Kelly Services – Sprint/Nextel Apr 2004-Jan 2009

Operations Administrator

• Processed contractor expenses for payment for 1500+ contractors working through the ‘Sprint Contractor Solutions Program’

• Managed time and expense and work order issues in PeopleSoft

• Monitored and managed contractor low hours report

• Processed new-hires

• Generated SOW employees into the Sprint Program

• Entered employee data/changes into PeopleSoft

• Handled off-boarding of contractors by closing work orders and deactivation in SOAP application.

• Provided training for managers and contractors on how to enter time into sPro (PeopleSoft application)

• Interacted with employees at all levels

• Responded to emails or phone calls from managers, vendors, and contractors regarding system issues

• Ran standard reports from PeopleSoft

• Generated ‘Service Desk’ tickets for PeopleSoft access to contractors

• Provides password resets

• Auditing

• Handled confidential information

Advantage Human Resources - Draper & Goldberg PLLC (Temporary Assignment) Nov 2003-Jan 2004

Recruiter

• Recruited for processor and administrative positions

• Verified reference checks on employees

• Generated offer letters for all employees

• Administered testing for candidates

• Submitted and tracked background checks

• Managed database; updates, deletions

• Maintained I-9 documents

• Conducted exit interviews

• Prepared employee letters (offer, termination)

Lady of America – Personal Trainer Oct 2001- Apr 2003

Healthscribe, Inc Nov 1999-Sept 2001

Medical Recruiter

• Recruited for medical transcriptionists

• Administered and graded tests for potential candidates

• Performed reference checks

• Managed employee database

• Assisted with employee inquiries regarding position, travel, training and benefits

• 10-15% travel to hospitals and medical conventions to hire medical transcriptions

Education

Loudoun County High School- Leesburg, VA

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