Customer Service Administrative Assistant
Resume:
Heather Louise Miller
ffddv0@r.postjobfree.com
About Me
Skilled customer service representative with over 10 years combined experience in office, design, retail, and sales driven environments. Such industries include: hospitality, sales, design, marketing, administration, accounting, medical and automotive.
Maintaining high-level business standards through presentation, work ethic, policy compliance and client relationships. Proficiency in both Mac and Windows based environments as well as a wide variety of office computer software. Other skills include graphic, print, email campaign, social networking and web design.
Computer Skills
· Adobe Creative Suite CS4 – Photoshop, Illustrator, InDesign, Dreamweaver, Flash
· Microsoft Office 2009 – Word, Excel, PowerPoint, Entourage, Outlook
· Quark Express
· QuickBooks Pro
· LightSpeed – POS
· Mac OS X, Windows OS
Recent Professional Experience
Firefly Graphics Inc. 2008 – 2010
· Receptionist – Operations of multi-line phone system, created as well as maintained client base file system, developed system of work order submission for business or client, consultations, customer service, executive assistance and preformed various administrative duties.
· Graphic Designer – Client consultation, maintained contact with clients based in retail or wholesale through design process, developed business design concepts, created essential business stationary, photography taken of products, customized artwork fabrication, redesign and enhancement of existing client artwork.
· Web Design – Created “Constant Contact” email campaigns, website editing, creation and Flash development.
· Pre-Press / Printing Operations – Created pre-press layouts for production, some usage of industrial printer software and operation of industrial banner, adhesive and textile printers.
Executive Wheels and Auto Salon 2006 – 2007
· Front Office Management / Service Writer – Established a more professional front office management system, developed basic office procedures, creation of filing system, customer service, consultations, taking work orders, cash handling, bank deposits, scheduling and maintaining a professional atmosphere while assisting with high profile celebrity clientele.
· Executive Administrative Assistant – New hire paperwork, ADP payroll, and file management.
· Accounts Payable / Accounts Receivable – Daily / weekly / monthly reports, invoicing, payments and collections.
· Ordering and Receiving – Maintained stock, taking inventory and making special orders.
· Shop Help – Vehicle pick-up / drop-off, point of sale, improved lobby appearances and overall business presentation.
Adobe Solar 2003 – 2005
· Bookkeeping – A/P, A/R, invoicing, data entry, & account reconciliation.
· Administration – filing, faxing, paperwork, document preparation and executive assistance.
Hacienda Harley Davidson / Hacienda Customs USA 2002 – 2004
· Parts / Accessories / Clothing Expert – Customer service, point of sale, merchandising, stocking, special orders.
· Receptionist – Maintained high volume phone system and provided administrative assistance.
· Other – Some promotional event planning through execution, assisting with clothing department management, employee scheduling, executive errands, ordering and receiving.
Heuser Family Practice / Scottsdale Health Care - Osborn 2000
· Medical Records – Collection and preparation of medical records for coding and reimbursement activities, physician chart completion, and permanent record storage and retrieval.
Education
Maricopa Community Colleges 2007 - current
– Graphic Design
– Web Design
References:
Suzanne K. Anderson
Office Manager
Heuser Family Practice
Scottsdale Healthcare
Jon H. Walker
Adobe Solar
Owner
Contact this candidate