Manager Software
Resume:
David Foland
Carrollton, TX *5007
ff8wo0@r.postjobfree.com
Software Support Specialist
Technical Skills
ROI Process Improvement FITT/ Gap Analysis JIRA Software Reporting Tool
Software/Military Instructor Full Project Planning Intelligence/Business Analysis
Citrix Internet Applications Cisco 4.6 Cert. VPN VPN and TCP/IP Applications
Professional Experience & Accomplishments
Tyler Technologies, Inc., Plano, Texas 11/07 – 10/10
Professional Services Software Implementation Specialist
• Implemented, configured, and provided technical support for N-tiered, web-based legal software systems during entire project lifecycle for county and state court systems, by effectively improving overall daily case file intake, financial processing, and state reporting.
• Conducted daily on-site coordination and phase specific training for 15-30 courts and justice personnel at a time, on new legal and financial software systems, consistently resulting in 100% ‘Go-Live’ rates.
• Served as advocate for end-users, performing regression tests and problem analysis for new software while producing technical documentation based on detailed software functionality for client specific use, resulting in a 30% overall increase of client knowledge and use of new software.
• Led multiple client site data reviews to ensure accurate conversion of real-time case data to new software for integrative use.
• Assisted team project managers set goals, objectives and expectations for project timelines, and served as team lead, to facilitate effective working relationships among clients, partners and project teams throughout project lifecycles.
Law Offices of Wayne Wright, L.L.P., San Antonio, Texas 04/06 – 10/07
Client Intake Contracting Specialist
• Conducted fact-gathering interviews with prospective clients via phone and personal contact.
• Evaluated case validity of personal injury, social security, and medical malpractice claims.
• Contracted 10% of firm clientele monthly, for pre-litigation and litigation processes.
United States Army, Duty Stations: Europe, Asia, U.S., and Middle East 07/97 – 03/06
Non-Commissioned Officer – Coalition Forces Platoon Leader
• Led and trained up to 35 individuals at a time in combat and training environments.
• Advised senior officers on administrative and tactical situations, via intelligence analysis of foreign regions, resulting in a 100% successful mission rate during combat deployments.
• Served as Communications Chief for a company of 500 persons. Trained 350 individuals to operate, maintain, and organize tactical satellite and encrypted radio communications equipment.
• Led and coordinated Ranger and Airborne Infantry, short and long range tactical combat operations at the team, squad, and platoon levels.
• Mentored Afghan Coalition Forces Platoon to serve as reactionary force for provinces in region.
• Awarded Bronze Star for valor, Purple Heart, and two Army Commendation Medals for exceptional leadership and service in combat theaters.
Education
Indiana University, Bloomington, Indiana
• Bachelor of Arts
• Indiana University Founders Day Scholar.
• Certificate of Scholastic Merit as member of the Ronald McNair post baccalaureate program.
Certifications & Training
Odyssey Courts & Justice Software – Application and trainer certified 2008. Able to instruct clientele on functionality of the Odyssey Suite: Case Manager, Check Manager, Law Enforcement, Financial Manager, Jail Manager. Proficient at advising on the best practices for daily use. Number of years using application: 3.
Microsoft Windows Professional Suite 7 and XP – Application certified 2007. Proficient in Word, Excel, Power Point, Outlook, Project, Access, Visio, and Visual SourceSafe. Number of years using programs: 10.
VPN and TCP/IP Applications – Trained 2007. Proven ability in understanding, establishing, and integrating TCP/IP connections with Microsoft and Cisco 4.6 VPN certificate import applications. Number of years using programs: 3.
Microsoft SharePoint – Application trained 2007. Proven ability in everyday knowledge and use of application with regard to posting and sharing MS Office documents and applications. Number of years using program: 2.
JIRA Software Reporting Tool – Application trained 2007. Experienced in everyday knowledge and use of application for posting software development and conversion issues for resolution. Number of years using program: 3.
Go to Assist/Go to Meeting & WebEx Internet Conferencing Tools: Application trained 2009. Proven ability at organizing, scheduling, and hosting internet conferencing. Number of years using program: 3.
Additional Skills
U.S. Army Coalition Forces Mentor – 2003, 2005. During combat tours in Iraq and Afghanistan, instructed local forces on tactics, techniques, and procedures to establish and improve local government and military.
US Army Ranger Course – Graduated 10/2004. Learned survival and combat leadership skills in mountainous, jungle and desert terrain within continuous high stress environments.
US Army Intelligence Training – 2003-2004. Cross-trained in human intelligence gathering techniques, analysis of operational information and satellite imagery data.
US Army, Information Security Representative & Anti-terrorism Instructor – Level I and II certified. 02/2001. Trained to assess and analyze intelligence information for a company of 250 persons. Able to instruct and inform personnel about methodology, characteristics, and techniques of terrorist cells.
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