Bertrand Francis Jr

Bertrand W. Francis, Jr.

** ********* *** **********, *** York 10940 804-***-**** ff4eaq@r.postjobfree.com

Education, Affiliation

Pennsylvania State University Bachelor of Science, Life Science, Dean’s List, 2006-2007, Pennsylvania, 2011

Vice President, Treasurer Iota Phi Theta Fraternity, Inc.

Relevant Coursework:

Biology, Chemistry, Organic Chemistry & Laboratory in Organic Chemistry, Effective Writing: Technical Writing

Summary of Qualifications

Goal-oriented, knowledge-hungry self-starter eager to meet challenges and become a part of the professional market.

Worked in conjunction with management and sales associates to implement sales strategies to achieve sales growth.

Built and sustained relationships with customers and ensured customer satisfaction and loyalty.

Computer-focused performer with expertise that includes MS Word, Excel and PowerPoint.

Delivered excellent customer service while functioning as sales associate. Drive to meet and exceed performance expectations.

Proven relationship-builder with exceptional interpersonal, and communication skills. Proficient in Spanish.

Employment Highlights

National Account Agent, Anthem Blue Cross Blue Shield [2011-Present]

_ Provide customer service to clients as well as analyze benefits and claim processing to ensure correct medical coverage for our clients.

_ Data entry of coverage levels and procedures.

Auxiliary Officer, Pennsylvania State University, State College, Penn [2009 – 2011]

Ensured safety to students and public visiting campus by controlling dormitories and various events on campus; Helped to assist patrons on campus as needed.

Sales Associates, Footlocker Inc., State College, Pennsylvania [2008 – 2009]

Exercised selling strength to engage customers; provided excellent customer service and upsell.

Educated customers about store products, and worked as part of team to meet individual and store objectives.

Ensured that customers received rewarding experiences that kept them coming back time after time.

Sales Associate/Electronics Specialist, Target Inc., Richmond, Virginia [2004 – 2007]

Possessed a curiosity and eagerness to solve the customer's needs, while at the same time developing and fostering long-term, trusting relationships with the customers.

Utilized all relevant sales tools to drive profitable growth; leveraged on-line resources, tools, and peer knowledge to self train.

Community Services

Supported fundraising drive to help Haiti’s victims with the earthquake recovery process; and Alexis lemonade stand; a foundation that raises money to help fight childhood cancer; as well as, the Toys 4 Tots Foundation.

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